Missing .CAB file after reboot during installation

[jmoleary]

I am using Advanced Installer 16.5.
My application is packaged as an EXE with all resources inside.
It has a pre-requisite .NET 4.8 and The Visual C++ Redistributable

I am encountering a problem in which the installer reports -- after reboot -- that it cannot find the .CAB file associated with my installer. This only appears to happen if one of the pre-requisites which requires reboot is not there at install time.

In other words,it happens like this:

1. User starts Installer "MxMobile.exe" which runs as admin
2. Installer sees that it needs the C++ redistributable and installs it
3. Installer requires reboot
4. After reboot, the installer compains that it cannot fine MxMobile1.cab

As long as the pre-requisites are there though, there are no problems.

I cannot get a log out of my customer and I don't have VMWare or anything that would let me wipe machines and test this cleanly. So mostly I'm hoping for either a) a possible explanation of what I might have done wrong to cause this or a bit of general guidance or things to try that at least might help avoid this.

Anything is better than what I have right now. I freely admit I don't even understand the purpose of the whole "Archive" section under "Builds" in AI

[Daniel]

Hi,

I have no clue why this happens.

Can you please send us the .aip (project file) to support at advancedinstaller dot com so we can investigate its settings and see if we are able to replicate the behavior on our side too?

All the best,
Daniel