Error in custom action while running in Windows 10 machine

[jes]

Hi,

I have a run time issue while executing my VBScript. I explained the scenario below.

I have an application that runs properly on all machines. In which I have a number of custom actions and everything. But, when I run the application in Windows 10 machine it shows the following error in the log file.

Action start 21:26:35: CopyLicFileToDocFolder.
Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run.
Contact your support personnel or package vendor. Custom action CopyLicFileToDocFolder script error -2146828218,
Microsoft VBScript runtime error: Permission denied Line 12, Column 2,
MSI (s) (BC:A8) [21:26:39:767]: Product: Sotax APW -- Error 1720. There is a problem with this Windows Installer package.
A script required for this install to complete could not be run. Contact your support personnel or package vendor.
Custom action CopyLicFileToDocFolder script error -2146828218, Microsoft VBScript runtime error: Permission denied Line 12, Column 2,

Action ended 21:26:39: CopyLicFileToDocFolder. Return value 3.

CopyLicFileToDocFolder is my execute inline script code(written in vbscript) custom action.

Please see the issue and reply to me as soon as possible.

Thanks,
jes.

[Catalin]

Hello Jes,

From what I can see in the provided log file portion, this seems to be a permission issue:

Microsoft VBScript runtime error: Permission denied Line 12, Column 2

Your VBScript probably tries to bring modifications to a folder to which you do not have permissions.

Please make sure you have enough permissions to the folder the VBScript tries to access.

Hope this helps.

Best regards,
Catalin