Installer Requires An Active Internet Connection for Installation

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turbofandude
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Installer Requires An Active Internet Connection for Installation

Post by turbofandude » Tue Jul 28, 2020 4:28 pm

Hello Advanced Installer team,

Our customers are intermittently receiving this error while running our installer (seemingly only during an update, not fresh install). The affected machines do indeed have an internet connection. This has happened across a wide variety of hardware and software configurations.

We are not able to reproduce this behavior internally. Can you possibly offer any suggestions on how to debug further or steps we can take to correct this?

Thanks in advance,
Collin Biedenkapp

Catalin
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Re: Installer Requires An Active Internet Connection for Installation

Post by Catalin » Thu Jul 30, 2020 2:24 pm

Hello Collin and welcome to our forums,

Unfortunately, I can not say for sure why this happens.

In order for me to further investigate this, could you pelase forward me the following resources:

- a copy of the .AIP file used to build the older version

- a copy of the .AIP file used to build the newer version

- a download link for the older version

- a download link for the newer version

- a verbose log of the upgrade process (from a machine where this issue reproduces)

by e-mail at support at advancedinstaller dot com?

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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turbofandude
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Re: Installer Requires An Active Internet Connection for Installation

Post by turbofandude » Thu Jul 30, 2020 5:39 pm

I will get with the support team and do my best to get this, thank you!

Catalin
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Re: Installer Requires An Active Internet Connection for Installation

Post by Catalin » Fri Jul 31, 2020 2:37 pm

Hello Collin,

Sure. I will be waiting for the resources via the e-mail and I will start investigating when I get them.

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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turbofandude
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Re: Installer Requires An Active Internet Connection for Installation

Post by turbofandude » Fri Aug 21, 2020 8:57 pm

Just to follow up, I was finally able to get a log from an affected customer. I've sent it, a link to the installer, and the AIP to that email. Thanks!

Daniel
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Re: Installer Requires An Active Internet Connection for Installation

Post by Daniel » Mon Aug 31, 2020 8:30 am

Hi Collin,

First of all please accept our apologies for the delayed reply on this.

We investigated and tested the scenario on several test machines but we were not able to replicate the behavior either. Could you please try (even for testing purposes only) to rebuild your setup project using our latest version (17.4) of Advanced Installer and see if this behavior still replicates?

Also, could you run your setup package with a command line like this:

Code: Select all

setup.exe AI_DEBUGLOG=1 /L*V debugLog.txt
and send us by email the created debug log file so we can investigate it too?

All the best,
Daniel
Daniel Radu - Advanced Installer Team
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turbofandude
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Re: Installer Requires An Active Internet Connection for Installation

Post by turbofandude » Fri Sep 04, 2020 9:25 pm

We're working on getting the updated log, but to add complexity to the mix: a customer reported they found an older installed and ran it. It was able to successfully download and update itself (the Advanced Installer updater), then the new installer failed with the same error. This may be an issue specifically with newer versions or perhaps a little more specific than it first seemed.

Daniel
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Re: Installer Requires An Active Internet Connection for Installation

Post by Daniel » Thu Sep 17, 2020 4:09 pm

Hi Collin,

Could you check and see if on your customer side the TLS 1.2 is disabled on his machine?

Check the registry exposed on "TLS 1.2" section of "Transport Layer Security (TLS) registry settings" article.

All the best,
Daniel
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turbofandude
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Re: Installer Requires An Active Internet Connection for Installation

Post by turbofandude » Tue Oct 13, 2020 6:51 pm

I do not believe it was the TLS issue, but I cannot confirm. Attached is the new log.
Attachments
AILog.txt
(203.09 KiB) Downloaded 13 times

Daniel
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Re: Installer Requires An Active Internet Connection for Installation

Post by Daniel » Fri Oct 23, 2020 11:05 am

Hi,

Unfortunately there is still no useful info in the last sent log file either.

However, we have further investigated on this and I can confirm you there seems to be some issues with the implementation we currently use for our Internet check launch condition. Currently we use the INetworkListManager::get_IsConnectedToInternet method from INetworkListManager interface and it seems this solution does not offer foolproof Internet detections all the time.

We will try to analyze and implement a better solution in the future and hopefully this improvement will be available in one of the next versions of Advanced Installer. When so, we will update you on this forum thread too.

All the best,
Daniel
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turbofandude
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Re: Installer Requires An Active Internet Connection for Installation

Post by turbofandude » Tue Oct 27, 2020 11:25 am

Thank you for looking into it and I look forward to the updated version!

Daniel
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Re: Installer Requires An Active Internet Connection for Installation

Post by Daniel » Fri Oct 30, 2020 7:56 am

Hi,

Our development team has already managed to adopt some improvements in regards to the Internet connection check launch condition.

If you want to access a release candidate with these improvements just send us a short email at support at advancedinstaller dot com.

All the best,
Daniel
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turbofandude
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Re: Installer Requires An Active Internet Connection for Installation

Post by turbofandude » Fri Oct 30, 2020 5:42 pm

This is great news! Thank you! I've sent the email.

Daniel
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Re: Installer Requires An Active Internet Connection for Installation

Post by Daniel » Mon Nov 02, 2020 5:01 pm

Hi,

Have you sent the email at support@advancedinstaller.com? I am afraid we did not receive any email from you as far as I can see in our inbox.

Also, I have sent an email to you with the RC resource instructions to your email address (the one registered on our forums - the gmail one). Let me know if this does not reach you.

All the best,
Daniel
Daniel Radu - Advanced Installer Team
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