Our company is using the Advanced Installer to install our application to our clients. We distribute an msi file using Advanced Installer. Unfortunately, the install is failing on 2 workstations and we only see the error "Installation failed” when we run the msi file. Is there is a better way to gather diagnostics and understand why it is failing?
Thanks in advance!
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Re: "Installation failed” MSI Advanced Installer help
Hello and welcome to our forums,
In order to gather more information about why the installation failed, you can create an installation log.
for MSI packages and:
for EXE setup packages.
Additionally, the How Do I Read a Windows Installer Verbose Log File? article may also help.
If you require any assistance with reading/understanding the log file, please send us a copy of it by e-mail at support at advancedinstaller dot com.
Best regards,
Catalin
In order to gather more information about why the installation failed, you can create an installation log.
Code: Select all
msiexec.exe /i <path_to_msi> /L*V <logFileLocation\logFile.txt>Code: Select all
setup.exe /L*V <logFileLocation\logFile.txt>Additionally, the How Do I Read a Windows Installer Verbose Log File? article may also help.
If you require any assistance with reading/understanding the log file, please send us a copy of it by e-mail at support at advancedinstaller dot com.
Best regards,
Catalin