michaelthibeault
Posts: 17
Joined: Wed Jan 27, 2021 11:20 pm

Button scaling bug

Thu Jan 28, 2021 6:21 pm

I am having issues when running the MSI created within different configurations.
Even though I tried all the 4 image scaling options (Advanced installer v17.2)
The buttons image show too big and pixelized.
Any idea ?
Attachments
Big Icons.png
Big Icons.png (53.06 KiB) Viewed 5330 times

michaelthibeault
Posts: 17
Joined: Wed Jan 27, 2021 11:20 pm

Re: Button scaling bug

Fri Jan 29, 2021 7:30 pm

Still no assistance an it.
Anyone with an idea ?

michaelthibeault
Posts: 17
Joined: Wed Jan 27, 2021 11:20 pm

Re: Button scaling bug

Fri Jan 29, 2021 7:36 pm

I Looked into this avenue:
viewtopic.php?f=2&t=29984&p=79545&hilit ... ico#p79545
If it is an issue with the .ico?

Why is this happening with advanced installer and not with install shield ?

Catalin
Posts: 4358
Joined: Wed Jun 13, 2018 7:49 am

Re: Button scaling bug

Mon Feb 01, 2021 5:26 pm

Hello Michael and welcome to our forums,
The buttons image show too big and pixelized.
You can try to lower the image's pixelization from "Dialogs" page --> your image --> under "Properties" (right side) --> "Icon Size".

By default, the images are 32x32, but you can choose to either have them as 16x16 or 48x48.

Hope this helps!

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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michaelthibeault
Posts: 17
Joined: Wed Jan 27, 2021 11:20 pm

Re: Button scaling bug

Tue Feb 02, 2021 8:35 pm

Catalin wrote:
Mon Feb 01, 2021 5:26 pm
Hello Michael and welcome to our forums,
The buttons image show too big and pixelized.
You can try to lower the image's pixelization from "Dialogs" page --> your image --> under "Properties" (right side) --> "Icon Size".

By default, the images are 32x32, but you can choose to either have them as 16x16 or 48x48.

Hope this helps!

Best regards,
Catalin
Thanks but the 16x16 is too small and the 48x48 is the size that I had in the screenshot that is too big.

Is it possible that different screen aspect ratio affect the .ico that is being used ?
This was not happening with install shield.

michaelthibeault
Posts: 17
Joined: Wed Jan 27, 2021 11:20 pm

Re: Button scaling bug

Wed Feb 03, 2021 8:42 pm

Either the screen aspect ratio or the DPI triggers something when the installer is running that makes it select the 48x48 icon instead of the 32x32.

The resolution is the same in both computers.
The same version of windows.
size is very similar, although the one with the issue as a 13 inch display as opposed to the one without the issue that has a 14 inch.
Zoom level is the same.

Catalin
Posts: 4358
Joined: Wed Jun 13, 2018 7:49 am

Re: Button scaling bug

Fri Feb 05, 2021 4:34 pm

Hello,

Unfortunately, I can not really say what the Windows Installer's logic is behind this.

Regarding your other post, I've done some research and it looks like there are tools that can help you achieve what you want.

Most of the tools I've seen help you merge multiple sizes images into an .ICO file, but I believe they can do the opposite as well.

In "Themes" page --> "Images" tab you can see the path to each .ICO file. For instance, if you are using the classic theme, the path will look something as it follows:

Code: Select all

<AI_THEMES>classic\resources\completi.ico
which, on my machine, translates to:

Code: Select all

C:\Program Files (x86)\Caphyon\Advanced Installer 17.9\themes\classic\resources\completi.ico
Hope this helps!

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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michaelthibeault
Posts: 17
Joined: Wed Jan 27, 2021 11:20 pm

Re: Button scaling bug

Fri Feb 05, 2021 5:41 pm

The same issue is not seen when we are using install shield in the same OS environments.
So I still believe it is something in advanced installer that sets something in the MSI.

I am investigating with 2 IT resources, and the only parameter that we have been able to identify is the difference on the screens that have the issue vs the ones that do not have the issues is the screen vertical dimension affecting the DPI.

Any Idea which parameters in Advanced installer that could be affecting this?

michaelthibeault
Posts: 17
Joined: Wed Jan 27, 2021 11:20 pm

Re: Button scaling bug

Fri Feb 05, 2021 7:56 pm

I tried using "FIxed icons in the theme menu"
Although this created a new problem
Attachments
Bad Banner.png
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michaelthibeault
Posts: 17
Joined: Wed Jan 27, 2021 11:20 pm

Re: Button scaling bug

Fri Feb 05, 2021 8:07 pm

Catalin wrote:
Fri Feb 05, 2021 4:34 pm
Hello,

Unfortunately, I can not really say what the Windows Installer's logic is behind this.

Regarding your other post, I've done some research and it looks like there are tools that can help you achieve what you want.

Most of the tools I've seen help you merge multiple sizes images into an .ICO file, but I believe they can do the opposite as well.

In "Themes" page --> "Images" tab you can see the path to each .ICO file. For instance, if you are using the classic theme, the path will look something as it follows:

Code: Select all

<AI_THEMES>classic\resources\completi.ico
which, on my machine, translates to:

Code: Select all

C:\Program Files (x86)\Caphyon\Advanced Installer 17.9\themes\classic\resources\completi.ico
Hope this helps!

Best regards,
Catalin

See the completi.ico
There is only one.
What should I do with it ?

In advanced installer, it seems that there are 3 formats, but in the path of gave me, I only see one.

michaelthibeault
Posts: 17
Joined: Wed Jan 27, 2021 11:20 pm

Re: Button scaling bug

Tue Feb 09, 2021 4:53 pm

Could I get some help on this ?

Catalin
Posts: 4358
Joined: Wed Jun 13, 2018 7:49 am

Re: Button scaling bug

Tue Feb 09, 2021 7:56 pm

Hello,

Please give me some more time as I am still discussing this with our development team.

So far, it looks like the image is selected based on the DPI.

In addition to this, we only support standard DPI (100%, 125%, 150%, 200%).

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube

Catalin
Posts: 4358
Joined: Wed Jun 13, 2018 7:49 am

Re: Button scaling bug

Thu Feb 11, 2021 4:09 pm

Hello,
Regarding your other post, I've done some research and it looks like there are tools that can help you achieve what you want.

Most of the tools I've seen help you merge multiple sizes images into an .ICO file, but I believe they can do the opposite as well.

In "Themes" page --> "Images" tab you can see the path to each .ICO file. For instance, if you are using the classic theme, the path will look something as it follows:
First of all, please disregard my above response.

After a bit more investigation, it looks like the .ICO file does not actually contain multiple images, but just one 32x32 image.

I have further discussed this with our development team, but unfortunately we do not have a resolution for now.

I have created a ticket so they can further investigate it.

I will update this thread as soon as there will be a resolution to this matter.

Thank you for your understanding!

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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michaelthibeault
Posts: 17
Joined: Wed Jan 27, 2021 11:20 pm

Re: Button scaling bug

Thu Feb 11, 2021 5:39 pm

Thank you very much for taking the time :)

Catalin
Posts: 4358
Joined: Wed Jun 13, 2018 7:49 am

Re: Button scaling bug

Thu Feb 11, 2021 8:01 pm

You are always welcome! :)

It is always my pleasure to try and help.

I am sorry we were not quite able figure this out.

Hopefully the development team will be able to improve this in the future.

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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