pcready.cl
Posts: 2
Joined: Thu Apr 05, 2018 10:51 pm

Installation sequence error

Tue Feb 16, 2021 5:04 pm

AI v17.9

I have an installation package that works perfect in the GUI installation process.

But when I do the update via updater.exe it gives me an installation error.

The normal installation with GUI works like this:

1.- Wizard Dialogs Stage
1.1.- CUSTOM ACTIONS
2.- PRE REQUIREMENTS
3.- Install Execution Stage
3.1.- CUSTOM ACTIONS

When I do the update, via updater.exe works in a different way:

Installation via UPDATE without GUI works like this:

1.- Wizard Dialogs Stage
3.- Install Execution Stage
3.1.- CUSTOM ACTIONS
1.1.- CUSTOM ACTIONS
2.- PRE REQUIREMENTS

I don't understand why it works this way and I need to update the system but the CUSTOM ACTIONS are not executed in the correct order, what should I upload files so that they can help?

Thanks.

Catalin
Posts: 6542
Joined: Wed Jun 13, 2018 7:49 am

Re: Installation sequence error

Mon Feb 22, 2021 8:05 pm

Hello,

Please note that this is the expected behavior.

By the order you have give, I'm assuming the prerequisites are added as "feature-based" prerequisites.

Feature-based prerequisites are launched right before the main package is deployed, when the user presses the "Install" button on the UI.

Since it is a silent installation, the UI is skipped, therefore the feature-based prerequisites are now installed as post-install prerequisites (after the installation of the main setup).

Regarding the custom actions (3.1.), if these are scheduled during the "Wizard Dialogs Stage", then they will be skipped, since the entire UI stage is skipped during a silent installation.

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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