h353655
Posts: 31
Joined: Wed Jun 21, 2017 2:51 pm

Service executablepath not updated on upgrade

We recently changed the name of the executable in one of our services, but when upgrading, the service's executable path still points to the old exe file.

It works fine when installing for the first time on a new machine, though.

We're supposed to point to "Logis.VCP.Server.exe" instead of "LiteServer.exe".

AIP + install log added.
Attachments
VCPServerSetup.aip
(105.23 KiB) Downloaded 177 times
LogisVoiceServerSetup.Install.log
(841.22 KiB) Downloaded 172 times
Catalin
Posts: 6586
Joined: Wed Jun 13, 2018 7:49 am

Re: Service executablepath not updated on upgrade

Hello,

I've had a look over the provided .AIP and log files, but I could not see anything wrong in them.

If possible, could you please forward me the following resources:

- a download link of the older setup + the .AIP file used to build it

- a download link of the newer setup

by e-mail at support at advancedinstaller dot com so I can further investigate this?
the service's executable path still points to the old exe file.
Additionally, could you please give me some more details about this? Where have you noticed this behavior? Did you notice it when looking in the Service Manager ("services.msc")?

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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h353655
Posts: 31
Joined: Wed Jun 21, 2017 2:51 pm

Re: Service executablepath not updated on upgrade

I have added the previous aip.

I noticed things in services.msc yes.

Sorry for the late answer.
Attachments
VCPServerSetup.aip
(102.08 KiB) Downloaded 162 times
Catalin
Posts: 6586
Joined: Wed Jun 13, 2018 7:49 am

Re: Service executablepath not updated on upgrade

Hello,

Please accept my apologies for the delayed reply.

I have had a look over the sent project files and it looks like you have sent the same project.

The 2 .AIP files have the same version and the same ProductCode.

The ProductCode property of your (newer) setup, according to the provided log file, is:

Code: Select all

{B6353C2E-26FD-4210-900B-E1DC0DA01E9A}
while the ProductCode of the .AIP file you have provided is:

Code: Select all

{D5E099D1-6F0D-4A4E-A2AE-20781CFE8134}
Could you please double check this and send me the correct project files (old and new). Additionally, could you please also send me a download link for your setups (old and new) so I can test this behavior on my end?

Please send the above by e-mail at support at advancedinstaller dot com.

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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h353655
Posts: 31
Joined: Wed Jun 21, 2017 2:51 pm

Re: Service executablepath not updated on upgrade

i kept the product code in the hope that I would update the executable path rather than have to get rid of an old service manually.
Catalin
Posts: 6586
Joined: Wed Jun 13, 2018 7:49 am

Re: Service executablepath not updated on upgrade

Hello,

It is not quite clear for me, from your last thread, if you managed to fix this or not.

If you did not manage to solve this, please forward me the files I have requested in my previous thread so I can further investigate this.

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube

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