Zsolt Kollarits
Posts: 254
Joined: Fri May 29, 2015 10:36 am

Failure during installation

Wed Apr 14, 2021 7:56 am

Dear Advanced Installer Support Team,

One of our customers is not able to install our product due an error dialog on the screen. I'll attach a screenshot about the error. Also I'm sending over the install log for you.

Could you please take a look and advice us something?

Best regards,
Zsolt
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Eusebiu
Posts: 4893
Joined: Wed Nov 14, 2012 2:04 pm

Re: Failure during installation

Thu Apr 15, 2021 10:35 am

Hi Zsolt,

I cannot say for sure why this error appears, but since it appears only on one machine it seems to be caused by some settings from that machine.

The log file that you sent shows the error code 0x80070005 which means "Access denied" and it usually occurs because of lack of permissions. You may be able to fix this by trying the options below:
- restart the machine
- disable the antivirus and the firewall during the installation
- if that assembly file requires a specific version of VC++ or .NET Framework, make sure that those versions are installed on the machine
- make sure that the "C:\Windows\winsxs\InstallTemp" folder has "Full Control" permissions set for the "SYSTEM" account

Let me know if any of the above options helped.

Best regards,
Eusebiu
Eusebiu Aria - Advanced Installer Team
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Zsolt Kollarits
Posts: 254
Joined: Fri May 29, 2015 10:36 am

Re: Failure during installation

Thu Apr 15, 2021 1:39 pm

Hi Eusebiu,

Thank you for your answer, the issue is already solved. Actually you were right, the customer found out, that his antivirus is blocking some files.

Best regards,
Zsolt

Catalin
Posts: 4342
Joined: Wed Jun 13, 2018 7:49 am

Re: Failure during installation

Thu Apr 15, 2021 6:07 pm

Thank you for your followup on this, Zsolt!

We are glad you were able to find the culprit and solve the problem.

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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