Mariomanchester
Posts: 1
Joined: Sat Jul 10, 2021 7:25 am

Problem with install Need Help

Sat Jul 10, 2021 7:39 am

Hi all
I have a complicated scenario.
I'm running on win7 embedded with a custom shell.
I use a remote application that can run scripts to perform changes to this PC.
one of the scripts ability is to run process execution.

I run a script on this pc the runs my installer so the underlining command is: Installer.exe /passive /l*v install.log.
when I run the script I can see in the task manager that the installer runs but it quiet really quickly and the SW isn't installed.

I guessing it's a privileges issues but I can't seem to find the problem.

The log file result:
=== Verbose logging started: 11/27/2013 18:20:11 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\windows\system32\msiexec.exe ===
MSI (c) (F4:8C) [18:20:11:118]: Resetting cached policy values
MSI (c) (F4:8C) [18:20:11:118]: Machine policy value 'Debug' is 0
MSI (c) (F4:8C) [18:20:11:118]: ******* RunEngine:
******* Product: C:\Windows\System32\config\systemprofile\AppData\Roaming\\EyeClick\install\6A6968A\Eyeclick.msi
******* Action:
******* CommandLine: **********
MSI (c) (F4:8C) [18:20:11:118]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (F4:8C) [18:20:11:118]: Grabbed execution mutex.
MSI (c) (F4:8C) [18:20:11:149]: Cloaking enabled.
MSI (c) (F4:8C) [18:20:11:149]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (F4:8C) [18:20:11:149]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (14:64) [18:20:11:149]: Running installation inside multi-package transaction C:\Windows\System32\config\systemprofile\AppData\Roaming\\EyeClick\install\6A6968A\Eyeclick.msi
MSI (s) (14:64) [18:20:11:149]: Grabbed execution mutex.
MSI (s) (14:3C) [18:20:11:149]: Resetting cached policy values
MSI (s) (14:3C) [18:20:11:149]: Machine policy value 'Debug' is 0
MSI (s) (14:3C) [18:20:11:149]: ******* RunEngine:
******* Product: C:\Windows\System32\config\systemprofile\AppData\Roaming\\EyeClick\install\6A6968A\Eyeclick.msi
******* Action:
******* CommandLine: **********
MSI (s) (14:3C) [18:20:11:149]: Note: 1: 2203 2: C:\Windows\System32\config\systemprofile\AppData\Roaming\\EyeClick\install\6A6968A\Eyeclick.msi 3: -2147287037
MSI (s) (14:3C) [18:20:11:149]: MainEngineThread is returning 3
MSI (s) (14:64) [18:20:11:149]: User policy value 'DisableRollback' is 0
MSI (s) (14:64) [18:20:11:149]: Machine policy value 'DisableRollback' is 0
MSI (s) (14:64) [18:20:11:149]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (14:64) [18:20:11:149]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (14:64) [18:20:11:149]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (14:64) [18:20:11:149]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (14:64) [18:20:11:149]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (14:64) [18:20:11:149]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (14:64) [18:20:11:149]: Restoring environment variables
MSI (c) (F4:8C) [18:20:11:149]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (F4:8C) [18:20:11:149]: MainEngineThread is returning 3
=== Verbose logging stopped: 11/27/2013 18:20:11 ===

I highly appreciate any help
Thanks

Catalin
Posts: 6541
Joined: Wed Jun 13, 2018 7:49 am

Re: Problem with install Need Help

Tue Jul 13, 2021 3:32 pm

Hello and welcome to our forums,

Please note that by default, all silent installations require administrator privileges.

With that being said, the script that runs the installation should either be run elevated or the installation should be performed from an administrative command prompt.

If you want your setup to require administrator privileges, you can go to "Install Parameters" page and enable the "Run as administrator" option. This way, the UAC will appear and the user will be able to elevate the process.

If you want more information about reading the log file, please refer to our "How Do I Read a Windows Installer Verbose Log File?" article.

Hope this helps!

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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