Dear Advanced Installer Support Team,
Right now I'm analyzing a very interesting problem: our installer does NOT replace 2 exe files (TheViewer.exe and TheCaseMgr.exe) for some reason while doing an upgrade from version 26.1.1 to 26.2.0. All the other files are properly replaced, except of 2 (you can see that on the screenshot). Those 2 files still have version number 26.1.1 as well as the "Date modified" date is also much older.
Analyzing the installation logfile:
To further investigate I triggered an upgrade procedure by using the "TheClient.exe /L*Vx mylogfile.log" command and took a look at the logfile. There are few interesting lines I found in the log when search for "TheViewer" text:
1.
SELMGR: ComponentId '{68E08CFF-8D8A-450D-9797-EFBFB0255151}' is registered to feature 'TheViewer', but is not present in the Component table. Removal of components from a feature is not supported!
SELMGR: Removal of a component from a feature is not supported
I tried to search for 68E08CFF in both of our setup .aip files (26.1.1 and 26.2.0), but nothing was found. So actually I don't know what that section in the lotfile means.
2.
Component: __TheViewer.exe65; Installed: Null; Request: Null; Action: Null; Client State: Null
Component: __TheViewer.exe66; Installed: Null; Request: Null; Action: Null; Client State: Null
Component: __TheViewer_reg65; Installed: Null; Request: Null; Action: Null; Client State: Null
In my understanding these 3 lines mean that TheViewer component won't be installed by the 26.2.0 setup, but why?
I will send over the logfile too, could you please take a look at it?
Checking Control Panel:
As a last step I checked our application in Control Panel's Programs and Features list -> the correct version (26.2.0) was visible there. Also I right-click on our application -> Change -> Modify, and tried to find a feature called Navigator as the 2 .exe files are the part of the Navigator feature -> that feature was installed. I will send you some screenshots about this too.
Could you please help us to figure out why those 2 .exe files are not installed?
Thank you in advance.
Best regards,
Zsolt