pangtong
Posts: 1
Joined: Fri Nov 26, 2021 9:33 am

Updater process stays running after upgrade

Fri Nov 26, 2021 9:59 am

viewtopic.php?f=2&t=47250&p=120979&hili ... 27#p120979
I have the same problem as the link above, how can I solve it?
Thanks!

I'm trying to use the updater to check and upgrade my application. That works fine. The problem is that the updater process never stops running. As a result, when it's time to check for updates again using a scheduled task, it fails as the updater process is already running, leaving me with a 0xE0000027 error code. If I stop the process manually in Windows Task Manager, the updater starts normally.

Any thoughts or advice on what to check?

Thanks!

Liviu
Posts: 1035
Joined: Tue Jul 13, 2021 11:29 am
Contact:  Website

Re: Updater process stays running after upgrade

Fri Nov 26, 2021 10:31 am

Hello and welcome to our forums,

Unfortunately, we were not able to reproduce the behavior.

In order for us to further investigate this, can you please send us the following resources:
  1. the old .AIP file
  2. the new .AIP file
  3. the Updates Configuration Project
  4. a download link for your old setup package
  5. a download link for your new setup package
by email to support at advancedinstaller dot com

Or, even better, could you please create a sample project (v1, v2 and update project) that reproduces this and forward it to me together with a test case which I can follow in order to reproduce the problem?

Also, how does the check for updates process is triggered? Do you run a scheduled task? Do you check for updates from your application?

Does the behavior persists on multiple machines or just on some of them?

Best regards,
Liviu
________________________________________
Liviu Sandu - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube

Liviu
Posts: 1035
Joined: Tue Jul 13, 2021 11:29 am
Contact:  Website

Re: Updater process stays running after upgrade

Tue Jan 04, 2022 2:27 pm

Any thoughts or advice on what to check?
Hello,

After further investigations we've been able to replicate that behavior (updater process still running after the upgrade process and returning 0xE0000027 error code).

I've posted a solution on the Updater process stays running after upgrade forum thread.

Can you please try it and let me know if that helped you?

Best regards,
Liviu
________________________________________
Liviu Sandu - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube

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