I sometimes get this error when I try to install my application built with AI.
This is the interesting part of the MSI error log:
Code: Select all
MSI (s) (DC:C0) [08:40:55:644]: Executing op: FileCopy(SourceName=SOURCE~1.OTF|SourceSansPro-Black.otf,SourceCabKey=SourceSansProBlack.otf,DestName=SourceSansPro-Black.otf,Attributes=0,FileSize=122372,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,Version=65535.65535.65535.65535,Language=0,InstallMode=58982400,,,,,,,)
MSI (s) (DC:C0) [08:40:55:644]: File: C:\...\Fonts\SourceSansPro-Black.otf; To be installed; Won't patch; No existing file
MSI (s) (DC:C0) [08:40:55:644]: Source for file 'SourceSansPro-Black.otf' is uncompressed, at 'C:\...\9D3A571\Styles\Fonts\'.
MSI (s) (DC:C0) [08:40:55:645]: Folder is not accessible: C:\...\9D3A571\Styles
MSI (s) (DC:C0) [08:40:55:645]: Note: 1: 1309 2: 3 3: ...\9D3A571\Styles\Fonts\SourceSansPro-Black.otf
...
MSI (s) (DC:C0) [08:40:55:647]: Transforming table Error.
MSI (s) (DC:C0) [08:41:02:463]: Transforming table Error.
MSI (s) (DC:C0) [08:41:02:464]: Produkt: ... -- Fehler 1309. Fehler beim Lesen von Datei: C:\...\SourceSansPro-Black.otf. Systemfehler 3. Überprüfen Sie, ob die Datei existiert und ob Sie darauf zugreifen können.
MSI (s) (DC:C0) [08:41:02:465]: Transforming table Error.
I couldn't really reproduce the issue, but I found multiple seemingly random occurences:
- After uninstalling the product, and trying to install the same version again. Probably during an update, but I don't have exact info as it happened with our customers. Installing a newer version of the application sometimes solves the issue. Trying to reinstall the same version results in this error, even after a reboot. The problem here is that it is not possible to install the application anymore, and we have to create a new version which hopefully fixes the issue (but cannot really count on that). In some cases, installing an older version, then updating helps, but this seems to be random.
- Updating using the updater while the application is run; when the warning pops up, I choose to force close the application, which usually works and the installer continues, but after a while, I get this error. In this case, if I abort, then start again the installer, it works and the application is installed without any further issue.
- Once the issue came after an uninstall and reinstall, and I realized that an executable of my application got stuck. I closed it, and then restarted the installer, and it worked. So the issue seems to be related to a stuck application, but what really worries me is the first case, where even a reboot does not solve the problem.
I noticed that if I look at the temp dir during the install, where the msi contents are extracted, I see no extracted files at all, only the downloaded msi (this is observed when this error happens).