RambosRide
Posts: 9
Joined: Mon Apr 04, 2022 6:10 pm

Uninstall Slow as in 76mb over 15-20 min.

Wed Apr 13, 2022 12:37 am

AIUninstall.jpg
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I had 2gb installed that uninstalled in <2 min...

Created a smaller footprint project for testing at 76mb installed.

Now uninstall takes 15-20 min?

I'm evaluating the software for purchase and really need to solve this issue.

I'm using AI 19.3

Thanks!

Dan

Catalin
Posts: 6509
Joined: Wed Jun 13, 2018 7:49 am

Re: Uninstall Slow as in 76mb over 15-20 min.

Wed Apr 13, 2022 10:05 am

Hello Dan,

Unfortunately, I can not say for sure why this is happening.

In order for us to further investigate this, could you please forward me the following resources:

- a copy of your .AIP file

- a download link for the setup

by email at support at advancedinstaller dot com?

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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RambosRide
Posts: 9
Joined: Mon Apr 04, 2022 6:10 pm

Re: Uninstall Slow as in 76mb over 15-20 min.

Thu Apr 14, 2022 10:11 pm

Email Sent!

Liviu
Posts: 1026
Joined: Tue Jul 13, 2021 11:29 am
Contact:  Website

Re: Uninstall Slow as in 76mb over 15-20 min.

Fri Apr 15, 2022 11:39 am

Hello Dan,

I have replied to you over the email.

As a short decription for others facing a similar scenario, the problem was generated by a large .INI file added in the Windows Installer format.

Please note that the "Windows Installer format" is only used if you want to update the INI file at install time with the user's input.

To overcome this behavior, you can simply remove the INI file from your project and re-add it, this time as a regular file.

Hope this helps! Please let us know if you have any other questions.

Best regards,
Liviu
________________________________________
Liviu Sandu - Advanced Installer Team
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