mli04
Posts: 23
Joined: Tue Mar 02, 2021 10:15 am

After uninstalling the software, a folder remains in the application directory

Sat May 14, 2022 4:37 pm

Hi ,
When my software is uninstalled, a folder like the following will remain in the application directory:
0ac3967-03ab-ae7-a198-b552

This folder also contains an empty Config folder.

For more information about application directory operation settings, see Attachment Files.

Use Advanced Installer V18.8.1.

Thanks
Andrew
Attachments
2022-05-14_23-45-46.png
2022-05-14_23-45-46.png (18.44KiB)Viewed 2022 times
2022-05-14_23-36-13.png
2022-05-14_23-36-13.png (27.17KiB)Viewed 2023 times

Liviu
Posts: 1026
Joined: Tue Jul 13, 2021 11:29 am
Contact:  Website

Re: After uninstalling the software, a folder remains in the application directory

Mon May 16, 2022 2:22 pm

Hello Andrew,

I'm not sure why this is happening.

In order for us to further investigate this, can you please forward by email to support at advancedinstaller dot com the following resources:

1. the .AIP project file
2. a download link for your setup package so we can test it
3. an uninstallation log.

Best regards,
Liviu
________________________________________
Liviu Sandu - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube

mli04
Posts: 23
Joined: Tue Mar 02, 2021 10:15 am

Re: After uninstalling the software, a folder remains in the application directory

Sat May 21, 2022 3:27 am

Sorry, I can only provide uninstall logs due to company confidentiality restrictions.

Also, I found that the application folder was deleted during the uninstall process.
But finally 0ac3967-03ab-ae7-a198-b552\Config folder was restored.
Attachments
uninstall.log
(680.99KiB)Downloaded 102 times

mli04
Posts: 23
Joined: Tue Mar 02, 2021 10:15 am

Re: After uninstalling the software, a folder remains in the application directory

Sat May 21, 2022 10:19 am

I updated this uninstall log.
I judge that the problem is probably at line 3061 in the log file.
Attachments
Uninstall.txt
(361.19KiB)Downloaded 106 times

mli04
Posts: 23
Joined: Tue Mar 02, 2021 10:15 am

Re: After uninstalling the software, a folder remains in the application directory

Mon May 23, 2022 8:52 am

I've found the reason so you don't need to investigate any further

Liviu
Posts: 1026
Joined: Tue Jul 13, 2021 11:29 am
Contact:  Website

Re: After uninstalling the software, a folder remains in the application directory

Mon May 23, 2022 9:41 am

Hello Andrew,

Thank you for your follow-up on this.

I'm glad you found the solution and everything is working as expected now.

Please let us know if you have any other questions.

Best regards,
Liviu
________________________________________
Liviu Sandu - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube

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