cxf
Posts: 7
Joined: Fri Sep 16, 2022 10:14 am

The runtime environment is not installed

Mon Sep 19, 2022 9:38 am

Start the software exe file on the client computer. The first install works fine. The second time I switched the connected IP address, a pop-up window prompted that the runtime environment was not installed. Have you ever encountered this situation?

(My packager has 90M and cannot upload attachments, what should I do?)
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Catalin
Posts: 6537
Joined: Wed Jun 13, 2018 7:49 am

Re: The runtime environment is not installed

Wed Sep 21, 2022 2:50 pm

Hello,

As stated in the screenshot, your application requires .NET Core in order to run.

You can avoid this by installing .NET Core as a prerequisite with your setup.

Installing Prerequisites

Hope this helps!

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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cxf
Posts: 7
Joined: Fri Sep 16, 2022 10:14 am

Re: The runtime environment is not installed

Thu Sep 22, 2022 8:28 am

The key question is here. Because I have already set the prerequisites. But still this prompt appears.
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Catalin
Posts: 6537
Joined: Wed Jun 13, 2018 7:49 am

Re: The runtime environment is not installed

Fri Sep 23, 2022 10:53 am

Hello,

This is quite strange, indeed.

Is the prerequisite installed with your setup?

Additionally, are you sure that is the correct version your application requires in order to run? For instance, if in the error message you click "Yes", what version is downloaded?

If so, could you please forward me the following resources:

- a copy of your .AIP file

- a download link for your setup

by email at support at advancedinstaller dot com so I can further investigate this on our side?

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube

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