Lubert
Posts: 14
Joined: Mon Jan 04, 2021 8:36 am

Name for multiple instance lost

Fri Sep 23, 2022 8:42 am

Hello,

we have problem installing another instance for our product: the instance name we select in our installer is gone when the
installation process starts.

That is not happening in all environments. But it would be nice if it works in every environment :)

We cannot find the cause for that...
Shots.jpg
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Attached the project file and two logfiles: one from the system where it works and one from the not working environment.

Thanks for your help and best regards,

Lubert
Attachments
LogsAndProject.7z
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repo.7z
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Liviu
Posts: 1035
Joined: Tue Jul 13, 2021 11:29 am
Contact:  Website

Re: Name for multiple instance lost

Mon Sep 26, 2022 12:40 pm

Hello Lubert,

We tried to replicate this using your project setup on several machines, but unfortunately we are not able to.

Are you able to replicate this on multiple clean machine? There could be multiple reasons why this fails only on a few machines. This seems to be related to these machines only. For example an antivirus/anti-malware running in the background or the Windows Defender may be restricting access to the .mst file.

Unfortunately, the log files do not provide useful information and it's quite hard to further investigate this unless we can reproduce this on our side.

Best regards,
Liviu
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Liviu Sandu - Advanced Installer Team
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