Tue Oct 25, 2022 12:32 pm
Dear Advanced Installer Support Team,
I have some more infos for this problem: it seems a second instance of our install wizard is started while the first one is in progress, we don´t really know why, but we can reliably reproduce the problem on one of our VMs.
So the following happens step-by-step:
1. We double-click on our TheServer.exe file, clicking Next, Next, Next...so that we start the installation.
2. The installation is being started, so that the files are copied and so on, the green progress bar is loading
3. After few MINUTES, for some reason, a SECOND install wizard is started (see the attached screenshot)
4. The SECOND install wizard is showing us the empty prerequsite dialog, then we click on OK and we see the WelcomeDlg
5. Starting a second installation is not possible, because if we click Next, Next, Next... in the SECOND install wizard, then at some point we got a Windows dialog saying (Another instance of Windows Installer is running ....)
To be honest, this issue is very very weird, we haven´t seen it ever, also now we can just reproduce it on one of our VMs, but still it would be good to know why it happens.
Best regards,
Zsolt
- Attachments
-
- qacl106_multiple.png (119.61KiB)Viewed 4578 times