bkuiper
Posts: 4
Joined: Tue Nov 08, 2022 10:44 am

Unable to reach Advanced Installer support by e-mail

Tue Nov 08, 2022 10:48 am

I'm unable to reach Advanced Installer support by e-mail:

From different e-mail addresses and IPs i keep getting:
support@advancedinstaller.com
Remote Server returned '550 5.7.514 Decision Engine classified the mail item was rejected because of IP Block (from outbound normal IP pools) -> 554 5.7.1 Service unavailable; Client host [<my ip>] blocked using zen.spamhaus.org'
It seems to me that the spamhaus configuration is set to strict?

Catalin
Posts: 6537
Joined: Wed Jun 13, 2018 7:49 am

Re: Unable to reach Advanced Installer support by e-mail

Tue Nov 08, 2022 3:54 pm

Hello and welcome to our forums,

Please accept my apologies for this inconvenience. We recently had some issues with our email server.

That should be fixed now, though.

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube

bkuiper
Posts: 4
Joined: Tue Nov 08, 2022 10:44 am

Re: Unable to reach Advanced Installer support by e-mail

Tue Nov 08, 2022 8:30 pm

indeed, it seems to be resolved. Great! thanks for the heads up!

Catalin
Posts: 6537
Joined: Wed Jun 13, 2018 7:49 am

Re: Unable to reach Advanced Installer support by e-mail

Wed Nov 09, 2022 11:03 am

You are always welcome!

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube

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