bdhobbs
Posts: 15
Joined: Fri Apr 29, 2022 4:24 pm

MSI uninstalls from Command Line but not control panel

Wed Nov 16, 2022 9:23 pm

So, recently we noticed that the installer doesn't uninstall from the Control Panel by using 'Uninstall/Change' option.

It works fine by right-clicking on the .msi and selecting 'Uninstall' and also by running it from the command-line. When looking at the log, it says it was 'reconfigured' rather than uninstalled.

I will send the verbose log and the .aip to the support email.

Thanks,
Bryan

Catalin
Posts: 6537
Joined: Wed Jun 13, 2018 7:49 am

Re: MSI uninstalls from Command Line but not control panel

Fri Nov 18, 2022 3:28 pm

Hello Bryan,

This is quite strange, indeed, mostly because when you uninstall from the command line, it's basically the same as uninstalling from the Control Panel.

I have had a look over your project and everything seems to be configured just fine.

If possible, could you please try to create a sample project that reproduces this and perhaps forward that to me so I can build and test it on our end?

Additionally, are you able to constantly reproduce this or is it just on a specific machine that you are able to?

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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bdhobbs
Posts: 15
Joined: Fri Apr 29, 2022 4:24 pm

Re: MSI uninstalls from Command Line but not control panel

Fri Dec 09, 2022 10:07 pm

Sorry, have been busy. Will try to provide some of the requested actions in the next couple of weeks.

Catalin
Posts: 6537
Joined: Wed Jun 13, 2018 7:49 am

Re: MSI uninstalls from Command Line but not control panel

Mon Dec 12, 2022 4:13 pm

Hello,

No worries about the delay!

Please take your time and provide the resources whenever you are able to.

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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bdhobbs
Posts: 15
Joined: Fri Apr 29, 2022 4:24 pm

Re: MSI uninstalls from Command Line but not control panel

Wed Feb 15, 2023 1:53 am

Catalin,

I wasn't able to create a project to recreate this behavior. I tried, but wasn't able to replicate it.

The answer to the second question is that it is easy to reproduce on every machine we install it on.

Thanks,
Bryan

Catalin
Posts: 6537
Joined: Wed Jun 13, 2018 7:49 am

Re: MSI uninstalls from Command Line but not control panel

Thu Feb 16, 2023 2:49 pm

Hello Bryan,

If you can not reproduce it in a sample project, that's fine.

Is there a way you could provide me the following resources:

- a copy of the .AIP file

- a download link for your setup (MSI/EXE)

by email at support at advancedinstaller dot com so I can further investigate this?

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube

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