fede071
Posts: 19
Joined: Tue May 31, 2022 11:04 pm

Update Installer with mirror URL does not clean up previous version properly

Tue Nov 29, 2022 3:59 pm

Hi,

I set my updater to have a URL pointing to the newest version of our software for when the customer is online and a mirror URL pointing to a local folder for the offline customers.
The offline update seemed to function properly but I noticed that after I update to the newer version both software versions are installed simultaneously (see picture).
Screenshot 2022-11-29 155503.png
Screenshot 2022-11-29 155503.png (57.07KiB)Viewed 2827 times
How can I make sure that upon update my previous version is being removed properly?

Thank you
Best wishes

Federica

Liviu
Posts: 1034
Joined: Tue Jul 13, 2021 11:29 am
Contact:  Website

Re: Update Installer with mirror URL does not clean up previous version properly

Fri Dec 02, 2022 10:34 am

Hello Federica,

I'm not sure why this happens.

In order for us to further investigate this, can you please forward to us by email to support at advancedinstaller dot com the following resources:

1. the .AIP (setup project) file for the old version

2. the .AIP (setup project) file for the new version

3. an installation log of the upgrade process

Looking forward to hearing from you!

Best regards,
Liviu
________________________________________
Liviu Sandu - Advanced Installer Team
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