Hello and welcome to our forums,
I'm not quite sure why this happens.
In order for us to further investigate this, can you please send us by email to
support at advancedinstaller dot com the following resources:
1. the .AIP (setup project) file
2. a download link for your setup package
3. an installation log
You can create an installation log by launching your setup package with a command line like this:
Code: Select all
msiexec /i setup.msi /L*V "D:\installLog.txt"
when using an MSI package type, or a command like this
Code: Select all
setup.exe /L*V "D:\installLog.txt"
when using an EXE package type.
Best regards,
Liviu