itmanager8815
Posts: 6
Joined: Tue Apr 10, 2012 7:23 pm

Problem uninstalling

I created an installer package that installed the product. The uninstall contained a custom action that ran a .vbs script. When I try to uninstall from control panel it tells me that the uninstall could not complete becuase of issues running the script even though it ran properly. In the meantime, I created a new install package, so I am unable to select the Remove option. So the program is stuck i n the install state and I cannot install a new one or remove the old one.

How can uninstall the old version manually?
mihai.petcu
Posts: 3860
Joined: Thu Aug 05, 2010 8:01 am

Re: Problem uninstalling

Hello,

Here's our "How do I remove a broken installation?" FAQ to help you with this.

All the best,
Mihai
Mihai Petcu - Advanced Installer Team
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