yahya01
Posts: 1
Joined: Wed Feb 14, 2018 3:04 pm

App not running after install

Hi

We have a multi project WinForm app in Visual Studio.

We set all projects to x64 and in AI setup project set the package type to ‘64-bit package for 64 bit processors (AMD64, EM64T)…’. When we run the installed app nothing happens. Same happens when we use x86 projects with AI package type set to ’32-bit package’.

The same app installs fine when using Install Shield or native VS installer.

How can we resolve the issue?

Regards

Yahya
Dan
Posts: 4513
Joined: Wed Apr 24, 2013 3:51 pm

Re: App not running after install

Hello Yahya and welcome to Advanced Installer forums,

I'm not sure why the application does not start after installation. Maybe some dependencies or resources are missing from the target machine.

Have you tried to see if there is any useful message in the Windows Event Viewer about this failure that might help you troubleshooting?

Also, can you please give us more details about your application? Can you please send us your VS project files (solution and the projects without the resource files) to support at advancedinstaller dot com so we can test and investigate on our side.

Also, please tell us what version of Advanced Installer are you using and let us know how you create the installer with Advanced Installer. Are you using our Visual Studi Extension or do you import the Visual Studio Solution (of course using the .NET Framework Application template) in Advanced Installer?

Best regards,
Dan
Dan Ghiorghita - Advanced Installer Team
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