Driver install fails when using .inf file

[Daniel]

Hello Mike,

Currently your actions are after "Remove Resources" group, therefore when they will be launched will try to cal the INF file which was already deleted from disk. Thus the uninstall driver action will fail.

Can you please move the actions like I suggest in the below screenshot.

Driver_actionPlacement.PNG (31.14 KiB) Viewed 4151 times

Let me know if this helped.

All the best,
Daniel

[MLiss@Cetrus.com]

Thanks - a picture is worth a thousand words...

thanks again !

[Daniel]

You are always welcome Mike.

Just let us know anytime you need help.

All the best,
Daniel

[MLiss@Cetrus.com]

Daniel,

this works in the "PDetectInstaller" project that I sent you ... but it does not work for our Agent Installer

I have done the EXACT same steps in each installer ...
Install the device driver and start it.

The difference between the two installers:

PDetect installer installs an APPLICATION
Agent installer installs a SERVICE

The Agent version will not start PDetect see attached:

CannotStart.png (7.32 KiB) Viewed 4148 times

I will email BOTH setup projects to you for comparison.

[MLiss@Cetrus.com]

I have sent BOTH projects via email - please build and run BOTH projects

Build the PDetect Installer first... then
run it… there are NO errors during the install..
run it again – click “remove”… NO errors during remove.

Now build the Agent service installer
run it… it FAILS to start the device driver ( see above post )


When you figure out why the device driver is failing to start... use any IP for the Agent Service. (see below)
The AGENT SERVICE will fail to connect to the manager, and it will fail to start – which is OK and expected
However, the device driver should install and be running

Use any IP address (eg 1.1.1.1) in the “Manager” edit box…

IP.png (185.4 KiB) Viewed 4148 times

[MLiss@Cetrus.com]

I found it... I had the PDetect setup as a service... and it was trying to start service.
Removed the "PDetect" service and it worked.

MSI (s) (BC:F4) [11:06:58:995]: Executing op: ServiceControl(,Name=CetrusAgentService,Action=1,Wait=1,)
MSI (s) (BC:F4) [11:07:00:664]: Executing op: ServiceControl(,Name=PDetect41,Action=1,Wait=1,)

[Daniel]

Thank you for your follow up on this Mike.

I'm glad you found the culprit.

All the best,
Daniel