charithacw
Posts: 1
Joined: Wed Sep 18, 2019 1:43 pm

I wanted to override previous product version with latest one with keeping .sdf database file.

Thu Sep 19, 2019 8:18 am

Hi,

I'm new to AI and lent lot of things from your forum.
Actually I want to override previous product version when I try to install latest one.
But I want to keep only one .sdf database file for latest version.
I used OLDPRODUCTS condition in operation tab.

But "there is a problem with this windows installer package. a dll required for this install to complete could not be run. contact your support personal or package vender" message will display every time.

Could you please support to solve this.

Catalin
Posts: 6542
Joined: Wed Jun 13, 2018 7:49 am

Re: I wanted to override previous product version with latest one with keeping .sdf database file.

Thu Sep 19, 2019 1:13 pm

Hello and welcome to Advanced Installer forums,
I'm new to AI and lent lot of things from your forum.
I am glad the forum was helpful for you.

In what regards your issue, that error is pretty common and does not lead to any clues on why the setup fails. Usually, this error appears when a custom action fails during the installation/uninstallation of a package.

In order for me to further investigate this, could you please forward me, by e-mail at support at advancedinstaller dot com, the following:

- a copy of the .AIP file

- a download link for both the older and the newer version of your setup

- a verbose log of the upgrade process

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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