Hi Eusebiu,
this is from the installation log:
Code: Select all
Action start 18:48:05: AppSearch.
AppSearch: Property: AI_SETUPEXEPATH, Signature: AI_EXE_PATH_LM
MSI (c) (74:58) [18:48:05:285]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (c) (74:58) [18:48:05:285]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Caphyon\Advanced Installer\LZMA\{963F76B3-008C-4DCB-9012-9648CCFDB531}\1.0.11.0 3: 2
AppSearch: Property: AI_SETUPEXEPATH, Signature: AI_EXE_PATH_CU
MSI (c) (74:58) [18:48:05:285]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (c) (74:58) [18:48:05:285]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Caphyon\Advanced Installer\LZMA\{963F76B3-008C-4DCB-9012-9648CCFDB531}\1.0.11.0 3: 2
Action ended 18:48:05: AppSearch. Return value 1.
MSI (c) (74:58) [18:48:05:285]: Doing action: LaunchConditions
Action 18:48:05: LaunchConditions. Evaluating launch conditions
Action start 18:48:05: LaunchConditions.
**** Server must be installed in order to install ROAD Interview Recorder.
Obviously the installer performs a search at HKEY_LOCAL_MACHINE\Software\Caphyon\Advanced Installer\LZMA\{963F76B3-008C-4DCB-9012-9648CCFDB531}\1.0.11.0 3. The problem is that even HKEY_LOCAL_MACHINE\Software\Caphyon\Advanced Installer\LZMA does not exist on that machine.
Two more observations:
- The GUID {963F...B531} is not the GUID which I entered as "upgrade code". The "upgrade code" appears nowhere in the log file.
- Aside from time stamps, log files are identical between a run when the **** server was not installed, and a run when it was installed.
I'm using AI version 16.9 under "Enterprise" license.
Any ideas? Anything I could try to help you diagnose the issue?
Thank you
Hans