Hi and welcome to our forums,
Can you please send us the .aip (project file) and a debug verbose log of the installation by email at
support at advancedinstaller dot com so we can investigate them?
You can create an installation debug log by launching your setup package with a command line like this:
Code: Select all
msiexec /i setup.msi AI_DEBUGLOG=1 /L*V installLog.txt
when using an MSI package type, or a command like this
Code: Select all
setup.exe AI_DEBUGLOG=1 /L*V installLog.txt
when using an EXE package type.
If you cannot share with us your project file, then you can try to isolate the behavior in a buildable sample (.aip + its referenced files) which we can build and test on our side.
All the best,
Daniel