Tatyana Mykhnevych
Posts: 40
Joined: Thu Feb 13, 2020 4:47 pm

Internet prerequisites are not installed for Windows 7

Thu Sep 09, 2021 4:49 pm

Hello,

My Advanced Installer version is 18.6.
We use prerequisites downloaded from the internet for Windows 7. They are downloaded but not installed. Errors like on attached file occur.
There is nothing useful in log file (just Doing action: FatalError).

Could you please assist? How can I find an actual error? This error happens not depending from install conditions because when the same prerequisite is not downloaded from Internet everything works fine.

Looking forward to hearing from you.

Best regards,
Tanya
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Liviu
Posts: 1026
Joined: Tue Jul 13, 2021 11:29 am
Contact:  Website

Re: Internet prerequisites are not installed for Windows 7

Fri Sep 10, 2021 7:32 am

Hi Tanya,

I've tested your scenario, but I cannot reproduce the behavior.

Can you please send us the .AIP (setup project) file and an installation log by email to support at advancedinstaller dot com so we can further test and investigate this?

You can create an installation log by launching your setup package with a command line like this:

Code: Select all

setup.exe /L*V "C:\installLog.txt"

Best regards,
Liviu
________________________________________
Liviu Sandu - Advanced Installer Team
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Tatyana Mykhnevych
Posts: 40
Joined: Thu Feb 13, 2020 4:47 pm

Re: Internet prerequisites are not installed for Windows 7

Fri Sep 10, 2021 3:12 pm

Hi Liviu,

Thanks for your reply.
The problem was in prerequisite link for MariaDB. Https certificate for this website was not valid for windows 7.

Best regards,
Tanya

Liviu
Posts: 1026
Joined: Tue Jul 13, 2021 11:29 am
Contact:  Website

Re: Internet prerequisites are not installed for Windows 7

Fri Sep 10, 2021 3:24 pm

Hi Tanya,

Thank you for your follow-up on this. I am sure this will be of help for further users facing a same scenario as you.

I'm glad you solved the issue.

Please let us know if there is anything else we could help you with and we will gladly assist.

Best regards,
Liviu
________________________________________
Liviu Sandu - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube

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