NigelShaw
Posts: 58
Joined: Wed Apr 01, 2015 12:45 am

It cant be just me, im not that unlucky

Wed Aug 31, 2022 12:39 am

Hey support!

I dont want to sound snarky or appear to complain but......

There are a range of problems that im struggling to resolve.

Registry, updates and now dialogs...

This
V2.jpg
V2.jpg (39.79KiB)Viewed 6231 times
looks like this when in use
V1.jpg
V1.jpg (35.53KiB)Viewed 6231 times
I am on my last attempt at creating an installer from start. If i cannot get the registry values to stop erasing or clearing along with updates not working as shown in your videos, im going to have to revert back to my other installer program because i know that works. It takes longer to set up but it does everything im trying to do...

Thanks for the help on the other threads, i would highlight though that the more questions you get in a short period of time only exposes either the lack or complexity of the help files you provide. Maybe you could include some scenarios and call out the procedures in a single page rather than send us on a bear hunt to gather for ourselves...

Thanks

Liviu
Posts: 1035
Joined: Tue Jul 13, 2021 11:29 am
Contact:  Website

Re: It cant be just me, im not that unlucky

Wed Aug 31, 2022 7:15 am

Hello,

This may happen if the Enhanced User Interface (which is handled by our EXE Bootstrapper) is not enabled to run on "Maintenance" too.

In order to enable the "Enhanced User Interface", you can go to the "Themes" page -> "Settings" tab and select the "Always (install, uninstall and maintenance)" option.
Enhanced UI will be used when installing the application as well as when performing "Modify" or "Uninstall" from Control Panel.
eui.png
eui.png (31.57KiB)Viewed 6223 times

This is happening because Windows Installer is not able to manage our "Enhanced User Interface":
http://www.advancedinstaller.com/user-g ... ed-ui.html

Hope this helps!

Best regards,
Liviu
________________________________________
Liviu Sandu - Advanced Installer Team
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NigelShaw
Posts: 58
Joined: Wed Apr 01, 2015 12:45 am

Re: It cant be just me, im not that unlucky

Wed Aug 31, 2022 7:57 am

Hi

I didnt want that particular dialog, it just kept appearing. I digress, i changed to another theme that was all white (Air Flat). I went through all of the dialogs and they were all white until i tested it. Then it became white, grey and a space like full image that isnt part of any other theme...

I was expecting this
Z1.jpg
Z1.jpg (25.22KiB)Viewed 6218 times
When tested, i got this
Z3.jpg
Z3.jpg (25.88KiB)Viewed 6218 times
And this.....
Z2.jpg
Z2.jpg (26.13KiB)Viewed 6218 times
What setting is required to make the dialogs look like the theme preview and not have this gaudy image that i cant remove?


Thanks

Liviu
Posts: 1035
Joined: Tue Jul 13, 2021 11:29 am
Contact:  Website

Re: It cant be just me, im not that unlucky

Wed Aug 31, 2022 8:12 am

Hello,

This is quite strange. Have you changed the images in the Customizable Images section ("More options" button)?

I'm not able to reproduce this on a sample project. Everything works just fine:
air white.png
air white.png (139.21KiB)Viewed 6214 times

Please forward to me the .AIP (setup project) file by email to support at advancedinstaller dot com so I can review its settings and further investigate this.

Best regards,
Liviu
________________________________________
Liviu Sandu - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube

NigelShaw
Posts: 58
Joined: Wed Apr 01, 2015 12:45 am

Re: It cant be just me, im not that unlucky

Wed Aug 31, 2022 4:10 pm

Hi

start a new installer project
go to themes and select Air Flat and set it as current
go to the Images tab
scroll down to <AI_THEME_VAR>glassbackground.png & <AI_THEME_VAR>min-background.jpg

here you will see the images in question
bg.jpg
bg.jpg (133.35KiB)Viewed 6208 times

Liviu
Posts: 1035
Joined: Tue Jul 13, 2021 11:29 am
Contact:  Website

Re: It cant be just me, im not that unlucky

Thu Sep 01, 2022 8:06 am

Hello,

As per my previous reply, I'm not able to reproduce this. Everything looks good on my machine.
air white.png
air white.png (139.21KiB)Viewed 6191 times

It looks like somehow the default images for this theme were changed on your project. Are you able to reproduce this on a new project?

Please forward to me your .AIP project otherwise I cannot further investigate this.

Best regards,
Liviu
________________________________________
Liviu Sandu - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube

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