bueno.eva
Posts: 1
Joined: Mon Apr 03, 2023 5:11 pm

Fatal Error to execute an installer

Mon Apr 03, 2023 5:37 pm

When executing an installer generated with advanced installer version 20.4, on a windows server 2012 R, it is not executed, leaving the following log with this error:

MSI (c) (D0:EC) [16:35:48:017]: Doing action: AI_DETECT_WINTHEME
Action start 16:35:48: AI_DETECT_WINTHEME.
MSI (c) (D0:40) [16:35:48:017]: Invoking remote custom action. DLL: C:\Users\QQAut2\AppData\Local\Temp\2\MSI373B.tmp, Entrypoint: DetectWindowsTheme
MSI (c) (D0:84) [16:35:48:032]: Cloaking enabled.
MSI (c) (D0:84) [16:35:48:032]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (D0:84) [16:35:48:032]: Connected to service for CA interface.
CustomAction AI_DETECT_WINTHEME returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 16:35:48: AI_DETECT_WINTHEME. Return value 3.
MSI (c) (D0:EC) [16:35:48:225]: Doing action: FatalError

Could you give me any clue as to the reason for this error?

Catalin
Posts: 6537
Joined: Wed Jun 13, 2018 7:49 am

Re: Fatal Error to execute an installer

Mon Apr 03, 2023 6:35 pm

Hello and welcome to our forums,

Unfortunately, I can not say for sure why that's happening.

If possible, could you please share with me the following resources:

- a copy of your .AIP file

- a download link of your setup

by email at support at advancedinstaller dot com so I can further investigate this?

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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Catalin
Posts: 6537
Joined: Wed Jun 13, 2018 7:49 am

Re: Fatal Error to execute an installer

Tue Apr 04, 2023 9:49 am

Hello,

Could you please upgrade to the latest version and let me know if you still encounter any issues?

This should have been fixed in version 20.4.1 of Advanced Installer.

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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BrianWolfe

Re: Fatal Error to execute an installer

Fri Apr 14, 2023 8:21 am

Catalin wrote:
Tue Apr 04, 2023 9:49 am
Hello,

Could you please upgrade to the latest version and let me know if you still encounter any issues?

This should have been fixed in version 20.4.1 of Advanced Installer.

Best regards,
Catalin


Ok, I will upgrade it and if I face any more problem. I will message you.
Last edited by BrianWolfe on Thu May 18, 2023 11:19 pm, edited 3 times in total.

Catalin
Posts: 6537
Joined: Wed Jun 13, 2018 7:49 am

Re: Fatal Error to execute an installer

Tue Apr 18, 2023 5:26 pm

Hello Brian and welcome to our forums,

Sure thing!

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube

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