joefio
Posts: 23
Joined: Thu Apr 20, 2023 2:14 pm

Shortcuts will not delete on uninstall

Fri May 26, 2023 9:30 pm

I have created shortcuts to my application in the Desktop and Start Menu. When I uninstall the application, the shortcuts remain. I tried a File Removal operation, assigned one of my components, and selected Remove on component uninstall, but this had no effect. Any ideas why it doesn't remove these shortcuts on uninstall?

Liviu
Posts: 1035
Joined: Tue Jul 13, 2021 11:29 am
Contact:  Website

Re: Shortcuts will not delete on uninstall

Mon May 29, 2023 10:39 am

Hello,

Do you have multiple packages of the same setup installed on the same machine? If so, this could happen because of shared components.

Please take a look at the Why files are left behind after package uninstall? FAQ article.

If that does not help, could you kindly email the following resources to support at advancedinstaller dot com?

1. the .AIP (setup project) file
2. an uninstallation log
3, a download link for your setup package

Best regards,
Liviu
________________________________________
Liviu Sandu - Advanced Installer Team
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