Installer Analytics Reports

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Bogdan
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Installer Analytics Reports

Post by Bogdan » Thu Apr 02, 2015 4:50 pm

Hi everyone,

If you're using our latest support for Installer Analytics and you want to see more reports in your dashboard please reply on this
thread with your favorite ones. Here is a list with the ones already in development:

- Upgrades
- Uninstalls
- Geographic
- OS breakdown
- Application versions
- Errors and failed installs

Regards,
Bogdan
Bogdan Mitrache - Advanced Installer Team
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Bogdan
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Re: Installer Analytics Reports

Post by Bogdan » Mon Apr 20, 2015 1:26 pm

Check out the new reports from Installer Analytics, now you can see how many users install your application (not just how many installations occur),
along with the upgrades and uninstalls for the existent users.

More new reports will be coming up in the next months.

Bogdan
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Installer Analytics - New Reports.png
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Bogdan
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Re: Installer Analytics Reports

Post by Bogdan » Tue May 19, 2015 7:24 am

As promised, more reports coming up for Installer Analytics. Now you can check per-version installations, how many fail and what fails, as well as environment information (RAM, OS, screen size, etc...)

Bogdan
Attachments
versions.png
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env_3.png
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env_2.png
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env_1.png
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exceptions.png
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ima-aa
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Re: Installer Analytics Reports

Post by ima-aa » Tue Aug 18, 2015 4:55 pm

The reports are looking good. But it would be great if they could be more detailed.
For example the geo report could go down to province.

greetings
Andreas

ima-aa
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Re: Installer Analytics Reports

Post by ima-aa » Wed Aug 19, 2015 8:07 am

it would also be interesting to me if the environment report could be enhanced with a cpu class

I know how much ram is in the pc, but the speed would also be good to know. Maybe that we doesn't get too many details we can say - i3 - 3rd generation, i7 - 4th generation. The clock speed is too detailed for the first sight. but I could think of a drill down.

greetings
Andreas

Bogdan
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Re: Installer Analytics Reports

Post by Bogdan » Thu Jul 14, 2016 10:31 am

Hi Andreas,

Just to let you know, the Geo reports now supports drill down to region/city.

We've also added the Software report, but for the moment contains the most requested/used software, like JRE. Office, .NET version etc...
If more requests like yours (CPU, etc..) come we will include this in a future version.

Regards,
Bogdan
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wiseman13
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Re: Installer Analytics Reports

Post by wiseman13 » Thu Oct 06, 2016 6:46 pm

I had a quick question on the User Base report. The total users on mine is 3100, but the sum of the users per version is over 5600. Can you explain that to me? I would expect as users update to a new version they would go down or is this the result of the max number of users per version in the reported time frame (my case is one month)?

-Scott

Eusebiu
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Re: Installer Analytics Reports

Post by Eusebiu » Mon Oct 24, 2016 3:04 pm

Hi Scott and welcome to Advanced Installer forums.

I apologize for the delayed reply.

I''m not sure how this problem appears. Can you send us the email address related to your Analytics account to support at advancedinstaller dot com, so we can check and see if there is any issue with your account?

Best regards,
Eusebiu
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Eusebiu
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Re: Installer Analytics Reports

Post by Eusebiu » Tue Mar 14, 2017 9:10 am

Hi Scott,

Indeed, this seems to be an Advanced Installer issue which will be fixed in a future version of Advanced Installer.

The problem appears because during the patch installation, the old version is not uninstalled, hence it is not counted down by the analytics application.

Best regards,
Eusebiu
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mathiaso
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Re: Installer Analytics Reports

Post by mathiaso » Mon Mar 19, 2018 1:51 pm

Has there been any updates on this? I am not seeing the old version to be detected as uninstalled when an upgrade is made with automatic updates.

Eusebiu
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Re: Installer Analytics Reports

Post by Eusebiu » Mon Mar 19, 2018 4:49 pm

Hi,

Yes, the patch problem was fixed in version 3.3 of the Installer Analytics released on March 21, 2017. Do you upgrade your product with patches or with major upgrades? Do you upgrade your product silently without elevation?

Best regards,
Eusebiu
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wiseman13
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Re: Installer Analytics Reports

Post by wiseman13 » Tue Feb 26, 2019 11:12 pm

So we just pushed a new full install of our product and we are seeing the uninstalls of the last version reported, but the new 8.5.0 installs are not showing up. This full install was built with 15.7 of AI. Any steps we can use to debug why our analytics is not showing the new version?

Catalin
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Re: Installer Analytics Reports

Post by Catalin » Mon Mar 04, 2019 2:04 pm

Hello,

First of all, I apologize for the delayed reply.

I am not sure why this happens.

In order for me to further investigate this, could you please forward me, by e-mail at support at advancedinstaller dot com, either your application ID or the e-mail address used to register the application?

All the best,
Catalin
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wiseman13
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Re: Installer Analytics Reports

Post by wiseman13 » Wed Mar 13, 2019 8:31 pm

Just an FYI but current theory is if you install a full install with the updater run as a service and you have it only enabled to send stats if the user clicks yes to consent the analytics do not get sent. If you run the same installer manually to update an installation the analytics to log.

Catalin
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Re: Installer Analytics Reports

Post by Catalin » Mon Mar 18, 2019 11:16 am

Hello Scott,

First of all, I apologize for the delayed reply, but we were quite busy lately.

Thank you for your followup on this. Please give me some more time as this is still under investigation on our end. As soon as I will come to a conclusion about this, I will let you know. Thank you for your patience.

All the best,
Catalin
Catalin Gheorghe - Advanced Installer Team
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