sjoroos
Posts: 1
Joined: Mon May 31, 2021 8:27 am

Error on .ism import

Mon May 31, 2021 8:56 am

Tried every .ism i have from InstallShield but getting the same error every time i try to import into AI and the application crashes.

[EXCEPTION_UNHANDLED] (0xc0000005) at address [0x019da3a0]

Advanced Installer 18.3 build e2a0201b
*** Stack Trace (x86) ***

[0x019da3a0] -----
[0x019d986e] -----
[0x00430aa0] -----
[0x019dab8a] -----
[0x019d9722] -----
[0x00cf4aab] -----
[0x00cc93d7] -----
[0x012268a6] -----
[0x012287e9] -----
[0x759e2b5b] AddClipboardFormatListener()
[0x00110000] MODULE_BASE_ADDRESS

Im running on a virtual machine (Hyper-V) with W10 1703, 15063.0 and i have installed Windows 10 SDK, JRE 1.8, .NET 4.80, Visual C++ Redist 2015-2019.
Am i missing some components?

Catalin
Posts: 4330
Joined: Wed Jun 13, 2018 7:49 am

Re: Error on .ism import

Wed Jun 02, 2021 5:58 pm

Hello and welcome to our forums,

From what I can see, another user already reported a similar problem to this one.

The issue has already been fixed and scheduled for version 18.4 of Advanced Installer (our next release).

However, I am not quite sure as of now if that was a "project related" issue or a more "general" issue. I will have to consult with our development team about this.

I will update this thread as soon as I will have more information.

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube

Catalin
Posts: 4330
Joined: Wed Jun 13, 2018 7:49 am

Re: Error on .ism import

Thu Jun 03, 2021 2:18 pm

Hello,

I have discussed with our development team and it looks like the issue reported by our user was more of a project-related issue.

With that being said, could you please forward us a copy of the InstallShield projects you are trying to import so we can further investigate this?

You can send the above requested files by e-mail at support at advancedinstaller dot com.

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube

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