asif0012
Posts: 49
Joined: Tue Nov 22, 2022 6:30 pm

Faulty prompt appears while restarting after Uninstall with the Black Surface Theme

Hello,
I am using Advanced Installer, version 21.7.1, Enterprise Edition.

The installer has the Black Surface Theme and it uses the "Force Reboot after Install" option. The restart prompt works properly during the installation of the application. But causes an issue while using the prompt during uninstall.

Issue Description:

After the uninstallation is complete, the following prompt appears first:

uninstall_prompt.png
uninstall_prompt.png (12.31 KiB) Viewed 1921 times

Upon pressing "Yes," the expected behavior is for the system to restart. However, it shows the following faulty prompt where pressing either "Yes" or "No" restarts the system. This faulty prompt is not expected.
faulty_prompt.png
faulty_prompt.png (15.35 KiB) Viewed 1921 times

Attached Files:
I have created a .aip file to replicate the issue. Below I have attached the .aip file.
ProductUninstallTest.aip
(41.14 KiB) Downloaded 60 times

Question:
How can we prevent this faulty prompt from appearing? Is this an Advanced Installer issue?

Best Regards,
Asif
Liviu
Posts: 1115
Joined: Tue Jul 13, 2021 11:29 am
Contact: Website

Re: Faulty prompt appears while restarting after Uninstall with the Black Surface Theme

Hello Asif,

Thank you for reporting this issue. I've been able to reproduce it.

I have forwarded this to our development team and this will be fixed in a future version of Advanced Installer. As soon as the fix will be released we will notify you.

We apologize for the inconvenience.

Best regards,
Liviu
________________________________________
Liviu Sandu - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube
asif0012
Posts: 49
Joined: Tue Nov 22, 2022 6:30 pm

Re: Faulty prompt appears while restarting after Uninstall with the Black Surface Theme

Hello Liviu,

Could you please provide an update on the status of this issue? Has a fix been included in the latest release of Advanced Installer?

Best Regards,
Asif
Liviu
Posts: 1115
Joined: Tue Jul 13, 2021 11:29 am
Contact: Website

Re: Faulty prompt appears while restarting after Uninstall with the Black Surface Theme

Hello Asif,

The fix will be included in our next release (v21.9), which should be released this week.

Best regards,
Liviu
________________________________________
Liviu Sandu - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube
Catalin
Posts: 6774
Joined: Wed Jun 13, 2018 7:49 am

Re: Faulty prompt appears while restarting after Uninstall with the Black Surface Theme

Hello,

This has been fixed in version 21.9 of Advanced Installer.

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube

Return to “Common Problems”