gopinathrbe
Posts: 9
Joined: Fri Sep 22, 2023 8:14 am

Windows 11 Explorer does not restart after uninstalling

Application Version 21.7.1

Steps to Replicate the Issue:

Install the application using the setup.
Right-click on any .rfa file to open the context menu and use it.
"Uninstall" the application using the setup
In the uninstaller window, choose the option for "Auto Close" and proceed by clicking "OK" on next window. This action results in crashing the file explorer.
Attachments
autoclose.png
autoclose.png (20.17 KiB) Viewed 319 times
ContextMenu.png
ContextMenu.png (16.86 KiB) Viewed 319 times
SampleToShare.zip
(700.37 KiB) Downloaded 19 times
Catalin
Posts: 6727
Joined: Wed Jun 13, 2018 7:49 am

Re: Windows 11 Explorer does not restart after uninstalling

Hello,

Please note that the FileInUse dialog that you are seing is not proprietary to us, but to Windows Installer.

That being said, there isn't any way in which we can control/affect it's behavior.

Please let me know if there is anything else I could help you with and I will gladly assist.

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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gopinathrbe
Posts: 9
Joined: Fri Sep 22, 2023 8:14 am

Re: Windows 11 Explorer does not restart after uninstalling

Any workaround to avoid crashing the explorer? Can you share the same files?
Catalin
Posts: 6727
Joined: Wed Jun 13, 2018 7:49 am

Re: Windows 11 Explorer does not restart after uninstalling

Hello,

I think you might have hit a corner case here, which unfortunately I do not know how to work around.

Thank you for your understanding!

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube

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