Windows 8, Windows 10 issues "This package can only be run from a bootstrapper"

[mathiaso]

I have an issue with my new installation package. It cannot be uninstalled in Windows 8 or Windows 10.
It is a exe file with all files in the exe and the only information I get in the log on uninstall is "This package can only be run from a bootstrapper".

My previous packages worked, but since then I have also updated AI to the latest version.

[Dan]

Hi,

This error may occur if you are using a multilingual package with a display language selection dialog (for multi-language packages) in the Languages Tab. This is a known issue that occurs when your different language installations have different Product Codes.

In order to overcome this, you should use the same Product Code for all of your installation languages. Just, go to "Product Details page -> Product IDs tab and set the same Product Code GUID for all of your installation languages.

If this is not the case, please send us the .AIP (project) to support at advancedinstaller dot com so we can investigate this.

Best regards,
Dan

[mathiaso]

That worked, thanks for a quick reply!

[Daniel]

You are always welcome. Just let us know anytime you have a question.

All the best,
Daniel