Error launching file

[PlassData]

Hi AI,

I'm trying to launch a file in the "Finish Dialogs stage".

Launch file.jpg (92.47 KiB) Viewed 3715 times

.

Launch file2.jpg (27.32 KiB) Viewed 3715 times

But when I choose another install path than the default, I get an error:
Action start 13:46:41: COPY_WEB_CONFIG_x64.
CustomAction COPY_WEB_CONFIG_x64 returned actual error code -1 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (c) (84:A0) 13:46:41:863: Note: 1: 1722 2: COPY_WEB_CONFIG_x64 3: C:\Users\perlanr\AppData\Local\Temp\MSI9232.tmp 4: /RunAsAdmin /HideWindow /dir "C:\Program Files (x86)\Plass Data\DVI System International\ConfigSetup\" "C:\Program Files (x86)\Plass Data\DVI System International\ConfigSetup\CopyWebConfig.bat"
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action COPY_WEB_CONFIG_x64, location: C:\Users\perlanr\AppData\Local\Temp\MSI9232.tmp, command: /RunAsAdmin /HideWindow /dir "C:\Program Files (x86)\Plass Data\DVI System International\ConfigSetup\" "C:\Program Files (x86)\Plass Data\DVI System International\ConfigSetup\CopyWebConfig.bat"
MSI (c) (84:A0) 13:46:49:020: Product: DVI System International – Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action COPY_WEB_CONFIG_x64, location: C:\Users\perlanr\AppData\Local\Temp\MSI9232.tmp, command: /RunAsAdmin /HideWindow /dir "C:\Program Files (x86)\Plass Data\DVI System International\ConfigSetup\" "C:\Program Files (x86)\Plass Data\DVI System International\ConfigSetup\CopyWebConfig.bat"


It looks as if the APPDIR variable is not valid at this stage. I've also tried to use TARGETDIR, but I get the same result.

I'm running version 11.6.3.

Greetings
Anders Kastberg

[PlassData]

I've upgraded to version 12.0, but it didn't correct the error.

[Daniel]

Hello Anders,

I'm not sure why this happens. I've tested the scenario but I cannot replicate the issue. Can you please try to isolate the behavior in a buildable sample (.AIP + its referenced files including a sample BAT) and send it us to support at advancedinstaller dot com so we can test and investigate it on our side? Otherwise, please send us the .AIP (project file) and a verbose log of the installation to support at advancedinstaller dot com so we can investigate them.

All the best,
Daniel