Can't uninstall without original MSI

[Ruben]

Hello Team and users,

Is it possible that a project, by accident, depends on the downloaded MSI file ?

One of our customers could not deinstall because the MSI was missing. The MSIEXEC log contains some interesting lines with "SOURCEMGMT", as shown below.

Must we have done something terribly wrong in the AI project ?

Thank you very much,
Ruben

Code: Select all

MSI (c) (44:68) [14:56:33:263]: SOURCEMGMT: Now checking product {D1C344CB-3B9A-4A51-B65A-1D5CB1201F3A}
MSI (c) (44:68) [14:56:33:263]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (c) (44:68) [14:56:33:263]: Note: 1: 1706 2:  3: OUR_PROBLEMATIC.msi 
MSI (c) (44:68) [14:56:33:263]: SOURCEMGMT: Processing net source list.
MSI (c) (44:68) [14:56:33:263]: Note: 1: 1706 2: -2147483647 3: OUR_PROBLEMATIC.msi 
MSI (c) (44:68) [14:56:33:263]: SOURCEMGMT: Processing media source list.
MSI (c) (44:68) [14:56:33:263]: SOURCEMGMT: Trying media source ;.
MSI (c) (44:68) [14:56:33:265]: Note: 1: 1706 2:  3: OUR_PROBLEMATIC.msi 
MSI (c) (44:68) [14:56:33:265]: SOURCEMGMT: Processing URL source list.
MSI (c) (44:68) [14:56:33:265]: Note: 1: 1402 2: UNKNOWN\URL 3: 2 
MSI (c) (44:68) [14:56:33:265]: Note: 1: 1706 2: -2147483647 3: OUR_PROBLEMATIC.msi 
MSI (c) (44:68) [14:56:33:265]: Note: 1: 1706 2:  3: OUR_PROBLEMATIC.msi 
MSI (c) (44:F8) [14:56:50:291]: SOURCEMGMT: Trying source C:\Users\Anna\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\C4EHO9N2\.
MSI (c) (44:F8) [14:56:50:291]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2 
MSI (c) (44:F8) [14:56:50:292]: Note: 1: 2203MSI (s) (2C:14) [14:57:22:433]: I/O on thread 3612 could not be cancelled. Error: 1168
MSI (s) (2C:14) [14:57:22:433]: I/O on thread 2624 could not be cancelled. Error: 1168
MSI (s) (2C:14) [14:57:22:433]: I/O on thread 3644 could not be cancelled. Error: 1168
MSI (s) (2C:14) [14:57:22:433]: I/O on thread 1016 could not be cancelled. Error: 1168
MSI (s) (2C:14) [14:57:22:433]: I/O on thread 8160 could not be cancelled. Error: 1168
MSI (s) (2C:14) [14:57:22:434]: I/O on thread 7888 could not be cancelled. Error: 1168
MSI (s) (2C:14) [14:57:22:434]: I/O on thread 1120 could not be cancelled. Error: 1168
MSI (s) (2C:14) [14:57:22:434]: I/O on thread 9160 could not be cancelled. Error: 1168
MSI (s) (2C:14) [14:57:22:434]: I/O on thread 8348 could not be cancelled. Error: 1168
MSI (s) (2C:60) [14:57:22:434]: SOURCEMGMT: Failed to resolve source
MSI (s) (2C:60) [14:57:22:434]: MainEngineThread is returning 1612
 2: C:\Users\Anna\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\C4EHO9N2\OUR_PROBLEMATIC.msi 3: -2147287038 
MSI (c) (44:F8) [14:56:50:292]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.

[Sorin]

Hello,

The problem occurs, for example, when one of the following conditions are true:

-The C:\Windows\Installer cached copy of the MSI is missing
-The uninstall process needs to access and installed resource which is missing; thus it will prompt you for original installation source

This scenario can occur when third party disk cleanup tools remove files from C:\Windows\Installer and the user removed the MSI after install.

Best regards,
Sorin

[Ruben]

We assume the user optimized the system with a 3rd party tool.
The failure happened nowhere else, and we could not reproduce it.

We successfully deinstalled with the Microsoft Uninstall Tool:
http://support.microsoft.com/mats/Progr ... _Uninstall (Link is from May 2017)

Sorin, Thank you very much for your suggestion !

[Sorin]

Hello Ruben,

You are welcome!

Please let me know if you have any other questions!

Best regards,
Sorin