Privacy policy

This policy describes how the Installer Analytics uses and secures the information that you provide when using this website. The information we ask you to provide will be used only in accordance with the policy herein.

What information we collect

The information that we collect depends on your usage level of the service.

For trial accounts, the Installer Analytics uses the following details:

  • Your registration email address.
  • Account password.

For paid accounts, the Installer Analytics uses the following details:

  • Your registration email address.
  • Account password.
  • Your name.
  • Billing information.

We do not store your billing information. All the information is stored and processed by our e-commerce partner Avangate and this is done via industry standard SSL encryption.

What we do with the information we collect

We gather this information to provide you with a unique service account and to better understand your needs. We also use the information for the following purposes:

  • Internal record keeping in order to maintain and protect our services.
  • For marketing research purposes in order to improve our services or to create new ones.
  • Provide you with information about your subscription to the Service, including expiration, renewal or upgrade details.
  • To notify you about changes to our website or any products or services we offer or provide though it.
  • To send you, from time to time, promotional emails about special offers and new products that we think you may find interesting. You can always unsubscribe if you no longer wish to receive these messages.

Data Security

Installer Analytics commits to ensuring that your private information is secure. To prevent unauthorized access, the administrator's account and users' accounts are accessed via a user and a password and all pages inside the accounts are served through a secure HTTPS connection.

Per the policy herein, we will not sell, distribute or lease your personal information to third parties unless required by law.

Changes to the policy

This policy is effective from March 1, 2015 and may be subject to changes from time to time, by updating this page.

Cancellation policy

This policy describes how Installer Analytics handles refunds and cancellation of the paid subscription plans.

30 Day Money Back

If you are not 100% satisfied with your subscription, you can return your order for a full refund. Requests for refund must be submitted within 30 days of the initial subscription date. To request a refund, please contact us by email.

Refunds are usually processed within 7 business days from the date the refund request was submitted.

Cancelling the subscription

You can cancel your paid subscription at any time, after the initial 30 days. To do this,you need to log in your Installer Analytics account, go to Settings -> Subscription Details and click on the Cancel Account button.

When you cancel your Installer Analytics account, your subscription will be cancelled and you will not be billed again. Also, your account will be permanently removed from our servers and you need to resubscribe if you wish to access our service again.