Advanced Installer - Support
If you have trouble installing, running or using Advanced
Installer, there are several options available:
Use the latest release
Advanced Installer is evolving constantly. Problems are
fixed, features are implemented. Please
download and install the latest Advanced Installer version.
Always stay up to date by
using the bundled Auto Updater or by subscribing to
one of the Advanced Installer RSS Feeds.
Search the FAQs
The Frequently Asked Questions may contain your
question already answered. We periodically compile there the support
inquires that come up the most often.
Visit the
Forums
Our support forums are visited daily by our staff and
by our users. Often an area of brainstorming and problem-solving,
you'll find there countless examples and how to's.
Read the User Guide
The User Guide, also
included in the downloaded package, is
chock-full of information on the Advanced Installer functionality
and how to enable it. Start with the hands-on tutorials for a quick,
results-oriented intro.
Email the Support
Team
We will usually answer your email within 24 hours, but most
often within minutes of receiving it, especially if it is something
urgent.
Email: support at advancedinstaller dot com
To maintain the highest quality support, we do not offer
telephone support. This is because answering installer questions takes
time, it can't be done instantly. Research must be done, issues are
reproduced, answers are looked up, etc. But in the end, each of your
questions is answered by an actual high-level
engineer, not by someone reading a script.
Help us help you
When reporting a problem, please do not forget to tell us
what Advanced Installer version you are using. Also,
send a zipped archive containing the following
files:
- the .AIP project file, if it doesn't contain any confidential
information - or -
- a similar, simplified project reproducing the issue
- the log obtained by running the created MSI
They will help us greatly to provide a solution in the
shortest possible time.
Orders and Customers
If you purchased software from us and would like to review
your order information, or if you have questions about ordering,
payment, or shipping procedures, please visit our Customer
Care Center.
Advanced Installer - Features