Advanced Installer - Support

If you have trouble installing, running or using Advanced Installer, there are several options available:

Use the latest release

Advanced Installer is evolving constantly. Problems are fixed, features are implemented. Please download and install the latest Advanced Installer version.

Always stay up to date by using the bundled Auto Updater or by subscribing to one of the Advanced Installer RSS Feeds.

Search the FAQs

The Frequently Asked Questions may contain your question already answered. We periodically compile there the support inquires that come up the most often.

Visit the Forums

Our support forums are visited daily by our staff and by our users. Often an area of brainstorming and problem-solving, you'll find there countless examples and how to's.

Read the User Guide

The User Guide, also included in the downloaded package, is chock-full of information on the Advanced Installer functionality and how to enable it. Start with the hands-on tutorials for a quick, results-oriented intro.

Email the Support Team

We will usually answer your email within 24 hours, but most often within minutes of receiving it, especially if it is something urgent.

Email: support at advancedinstaller dot com

To maintain the highest quality support, we do not offer telephone support. This is because answering installer questions takes time, it can't be done instantly. Research must be done, issues are reproduced, answers are looked up, etc. But in the end, each of your questions is answered by an actual high-level engineer, not by someone reading a script.

Help us help you

When reporting a problem, please do not forget to tell us what Advanced Installer version you are using. Also, send a zipped archive containing the following files:

• the .AIP project file, if it doesn't contain any confidential information - or -
  • a similar, simplified project reproducing the issue
• the log obtained by running the created MSI

They will help us greatly to provide a solution in the shortest possible time.

Orders and Customers

If you purchased software from us and would like to review your order information, or if you have questions about ordering, payment, or shipping procedures, please visit our Customer Care Center.

Advanced Installer - Features