bnsgroup
Posts: 10
Joined: Tue Aug 28, 2012 10:59 am

Service Account Name cannot be > 20 chars

We have discovered that if we capture a user name greater than 20 chars from the standard Logon Information dialog screen and use that user name/password for the creation of windows service in the msi the creation will fail. Reducing the username to 20 chars of less works. A long user name is acceptable in Windows. Is this a know limitation ?

Clive
bnsgroup
Posts: 10
Joined: Tue Aug 28, 2012 10:59 am

Re: Service Account Name cannot be > 20 chars

It seems that advanced installer is calling a windows api call that is restricted to the netbios name which is 20chars that is typically used for pre windows 2000 systems. This is a limitation that should be looked into by Advanced Installed.
Clive
CiprianComsa
Posts: 110
Joined: Thu Aug 19, 2010 10:11 am
Contact: Website

Re: Service Account Name cannot be > 20 chars

Hi Clive,

Thank you for reporting this issue. In windows 2000 and XP it is a limit of 20 chars. In the future we will mention this limit in help docs. We will not be able to introduce this limit also in UI because the package that you are creating can be installed on other operating systems where this limit is not existent.

Regards,
Ciprian
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