Unable to start a service as an auto

[udayk]

Hi Guys,

Here is a strange problem. For example, we build a package "ABC" Software.

1. Build the installer for "ABC" version 1.0 using Advanced installer 7.2.1.
2. Install "ABC" on a Machine.
3. Build the upgraded installer for "ABC" version 1.1 using Advanced installer, same project, new version, when i am going to install new version onto the existed version.
4. Uninstall "ABC" version 1.0 on the machine using the Advanced Installer.
5. Check the content of "Program files " folder, the "ABC" folder is deleted. That's ok.
6. Install "ABC" version 1.1 on the PC.
7. After installation, open the "Program files /ABC" folder is available.
8. I check the PC Services, but the service of "ABC" new version 1.1!!!
9. Rest of the environment is installed and all the custom actions are executed successfully.

How should resolve this issue, Can any one please tell me about the alternative....

Thank you,
udayk

[mihai.petcu]

Hello Uday,

4. Uninstall "ABC" version 1.0 on the machine using the Advanced Installer.

This part should be done automatically if the upgrade is set right. Meaning the old version should be automatically uninstalled when the new version is installed.

8. I check the PC Services, but the service of "ABC" new version 1.1!!!

What do you mean by this? If you have a service associated with each version then this is the correct behavior.

All the best,
Mihai

[udayk]

Hi mihai,

I have service associated with it, but not the new Service for new version.
Existed(old version) service using for new version as well, but unable to start the service.

I don't change the CA's and Execution conditions as same as the old version.

Can you please guide me.

Thank you,
Udayk.

[Bogdan]

Hi Uday,

Are you trying to share the same service from version 1.0 with version 1.1?

Also, are you installing the service using our predefined support from Services page or using custom actions?

Regards,
Bogdan

[udayk]

Hi Bogdan,

Yes, i added couple of files and execute some sql scripts using upgrade installation version 1.1, not to share as it is with 1.0.

I am using your CA's page for creating service for upgrade version.
But bootstrap.jar file is missing, when i am going to install new version on old version.

bootstrap.jar file was missing, i build bootstrap.jar file in package, but it is unable to install.

How should i resolve this issue.



Thank you,
Udayk.

[udayk]

Thank you,

I resolved the issue, under your guidance.


Thank you,
udayk.