Problem with network paths

[phlow666]

Hello,
when I start my Setup from U:\myfolder\mysetup.exe (Networkpath), I get an error like "path not found".

When I start my Setup from \\myservername\myfolder\mysetup.exe, it works. What could this be?

[mihai.petcu]

Hello,

Can you please specify the network drive configuration? Are you connecting with the same credentials( user name ) used for:

Code: Select all

\\myservername\myfolder\mysetup.exe

All the best,
Mihai

[phlow666]

Hello,
yes, the same credentials. "U:\" (sharing is set to everyone with all rights) and "\\myservername" are the same.

[mihai.petcu]

Hi,

Can you please send us the .AIP (project) and a verbose log of the installation to support at advancedinstaller dot com so we can investigate them?

It would also be helpful to create a bootstrapper log and send it to us as well:
http://www.advancedinstaller.com/user-g ... -file.html

All the best,
Mihai

[mihai.petcu]

Hi,

After further investigation I found out that our bootstrapper uses the RunOnce registry key to launch the installer. So most likely the network drive is not ready when Windows tries to launch it.

Thus the recommended way would be to launch your installer from the actual network path instead of a network drive.

Is there a certain reason you want to use a network drive?

All the best,
Mihai

[phlow666]

Thanks for your response.

There is no reason to start it from a network drive. But a customer of us could do this.

[mihai.petcu]

Hi,

To make sure this is prevented, you could add this as an observation to your installer specifications.

All the best,
Mihai

[phlow666]

Hi,
already done! Thanks.

[mihai.petcu]

You're welcome, glad to assist.