Hi Steve and welcome to Advanced Installer forums,
Are you asking about web installations? In this case if you are sure there isn't any problem with the Internet connection on that machine, please try testing the built packages on other clean machines as well (VM or physical).
Also, please pay attention so the files are correctly placed on your server. Finally if the behavior persists, please send us the project file (AIP) and the two built installers (GUI and CLI) to
support at advancedinstaller dot com so we can replicate the issue and investigate.
Are you installing upgrades with the Updater behind a proxy that requires authentication? In this case you can try this updater command line:
Code: Select all
/set rememberpassword <username> <password>
These credentials are encrypted, stored per-user on the client machine and are used when a proxy or webserver requires authentication. You can call this command multiple times to have the updater remember multiple passwords.
If these are not the cases, please give us a step by step description of the problem.
Regards,
Mihai