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by jafa
Wed Jul 06, 2016 10:22 pm
Forum: Building Installers
Topic: Powershell download and install app-store app
Replies: 1
Views: 1237

Powershell download and install app-store app

Hi, I am looking to have AI trigger the download and install of an app-store app. Wondering if there is a way through powershell to do this (AI can invoke powershell). Not looking to side-load the app. Looking to trigger the download and install of the app as if the user went to the store and clicke...
by jafa
Fri Nov 02, 2012 8:48 pm
Forum: Common Problems
Topic: Blocking install on XP
Replies: 2
Views: 1339

Re: Blocking install on XP

Hello Nick, I've tested your scenario, but I cannot reproduce the behavior. Can you attach a sample project which reproduce the behavior so we can investigate it? Also, please keep in mind that if your project contains pre-install prerequisite packages, then you can enable the "Check predefined lau...
by jafa
Thu Nov 01, 2012 8:46 pm
Forum: Common Problems
Topic: Blocking install on XP
Replies: 2
Views: 1339

Blocking install on XP

Hi,

We need to block installation of our application on XP (XP is no longer supported by the new MS tools).

Under Launch Conditions, Supported Operating systems I have unticked everything older than visa, both 32 and 64-bit, however the installer still installs on XP.

Nick
by jafa
Thu Nov 01, 2012 6:41 pm
Forum: Common Problems
Topic: Taskbar pinning lost after upgrade
Replies: 1
Views: 1625

Taskbar pinning lost after upgrade

Hi,

We are seeing a problem where, if the user pins one of our applications to the task bar, this pinning is lost when the user installs a newer version of our software.

Is there something we can do to help avoid this issue and reduce customer complains?

Thanks,

Nick
by jafa
Thu Nov 01, 2012 6:17 pm
Forum: Common Problems
Topic: Repair asks for MSI
Replies: 1
Views: 1585

Repair asks for MSI

Hi,

When going through the Control Panel and selecting Repair it asks for a MSI file.

(AI 9.6.1)

We ship an EXE file (not a MSI file) which make it confusing to customers.

Is there something we can do it support Repair?

Nick
by jafa
Wed Aug 03, 2011 2:23 pm
Forum: Common Problems
Topic: Disable modify
Replies: 3
Views: 2117

Re: Disable modify

Hi, 1) The modify button is at the top... making it non-visible will leave a hole and require more major modification of this page. 2) This is a new problem in AI - Version 6.7.1 (the version we used before upgrading to 8.x) automatically hid the Modify button when the Disable Modify option was chec...
by jafa
Tue Aug 02, 2011 11:29 pm
Forum: Common Problems
Topic: Selecting profiles when configuring Firewall
Replies: 4
Views: 2285

Re: Selecting profiles when configuring Firewall

The 8.3 firewall feature is perfect - thanks!
by jafa
Tue Aug 02, 2011 11:19 pm
Forum: Common Problems
Topic: Disable modify
Replies: 3
Views: 2117

Disable modify

Hi, I ticked "Disable Modify" under Product Details and this hid the Modify button from within Windows Add/Remove programs. However, if I run the installer again the Modify option is displayed in the installer menu... What is the recommended way to disable the Modify option from within the installer...
by jafa
Sun Jun 05, 2011 5:57 pm
Forum: Common Problems
Topic: Selecting profiles when configuring Firewall
Replies: 4
Views: 2285

Re: Selecting profiles when configuring Firewall

Hi, Adding another voice to this request (ability to add Firewall rules to different firewall profiles). The inability to add the needed firewall rules is the 2nd most common reason we get trouble tickets. Do you have a rough ETA on when a version of AI will be released with this feature? Thanks, Nick
by jafa
Thu Mar 24, 2011 8:35 am
Forum: Common Problems
Topic: Access denied creating updater scheduled task
Replies: 3
Views: 1917

Access denied creating updater scheduled task

Hi, When I enabled the "run updater as a windows scheduled task feature" the installation fails on Windows 7 with the following message: "An error was encountered while creating a scheduled task: '<name of job>'. Error description: Access is denied." Windows 7 x64 Advanced Installer version 6.7.1 Th...
by jafa
Mon Jan 19, 2009 10:43 pm
Forum: Common Problems
Topic: Scheduled taks - "run task as soon as possible after missed"
Replies: 3
Views: 2702

Scheduled taks - "run task as soon as possible after missed"

Hi,

When AI creates a scheduled task the "Run task as soon as possible after a scheduled start is missed" option for the task is not enabled.

How can I get this option enabled?

Without this option my daily mid-night task never gets run if the user turns their computer off at night.

Nick
by jafa
Fri Aug 01, 2008 1:19 am
Forum: Common Problems
Topic: Updater causing repeated downloads
Replies: 6
Views: 2757

Re: Updater causing repeated downloads

Hi, The updater you provided in your last post works - it downloads the AIU file once and doesn't download the EXE unless an upgrade is available and the user approves. If an new 6.4.x release will be available in the next few weeks we will wait for the release. If not, I will investigate how to use...
by jafa
Thu Jul 31, 2008 4:45 pm
Forum: Common Problems
Topic: Updater causing repeated downloads
Replies: 6
Views: 2757

Re: Updater causing repeated downloads

- indeed the AIU file is downloaded three times; this happens because when the Updater checks for updates, it queries the server This is a minor, but once ought to be enough :) It adds load to our server and distorts the server stats. - it doesn't download any other files, even if updates are avail...
by jafa
Thu Jul 31, 2008 10:31 am
Forum: Common Problems
Topic: Updater causing repeated downloads
Replies: 6
Views: 2757

Re: Updater causing repeated downloads

Email sent.
by jafa
Thu Jul 31, 2008 6:45 am
Forum: Common Problems
Topic: Updater causing repeated downloads
Replies: 6
Views: 2757

Updater causing repeated downloads

Hi, We have just released a new software release built with AI 6.4.1. The upgrade from the old version works - it will ask the user if they want to download the update. Once the user has upgraded there is a problem... the user has the current version (ie no update needed), however each night the upd...

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