Technical SupportSearch for existing solutions to your question on our forums and the user guide, or ask for new features.
Write UsPlease do not hesitate to email us, if you have any questions, issues, or suggestions. We love hearing from you.
If you have presale questions, use the phone numbers below.
USA+1 650 963 5574
Worldwide+44 20 3608 0638
Please note that the above telephone numbers are only available weekdays between 7 AM and 4 PM GMT (6 AM - 11 AM ET). Existing customers with a valid maintenance plan can also call these numbers to address any support questions they may have. Since answering installer questions takes time, we usually reply in an email. Research must be done, issues are reproduced, answers are looked up, etc.
Our e-commerce partner, 2Checkout is processing Advanced Installer purchases. They handle all your requests regarding orders, payments and any associated options and will respond quickly to any inquiries regarding invoicing, delivery and payment options.
Orders - USA2Checkout (English)
- Phone: +1 888 247 1614 (U.S. only)
- Phone: +1 650 963-5701 (global)
Orders - International2Checkout (24-hour support)
- Phone: +31 88 000 0008
- Fax: +49 221 31088-29
Research and Development
Looking for the trial version? You can download it from here