Technical Support

Search for existing solutions to your question on our forums and the user guide, or ask for new features.
Check FAQ

Write Us

Please do not hesitate to email us, if you have any questions, issues, or suggestions. We love hearing from you.
Send us an email

Call us

If you have presale questions, use the phone numbers below.

Please note that the above telephone numbers are only available weekdays between 7 AM and 4 PM GMT (6 AM - 11 AM ET).Existing customers with a valid maintenance plan can also call these numbers to address any support questions they may have. Since answering installer questions takes time, we usually reply in an email. Research must be done, issues are reproduced, answers are looked up, etc.

Purchasing Contact

Our e-commerce partner, Avangate is processing Advanced Installer purchases. They handle all your requests regarding orders, payments and any associated options and will respond quickly to any inquiries regarding invoicing, delivery and payment options.

Orders - USA

Avangate (English)
  • Phone: +1 888 247 1614 (U.S. only)
  • Phone: +1 650 963-5701 (global)

Orders - International

Avangate (24-hour support)
  • Phone: +31 88 000 0008
  • Fax: +49 221 31088-29

Bussiness Location

Headquarters

Str. Ana Ipatescu No. 51
Dolj, Craiova, 200340
European Union, Romania
Phone: +40-351-414273
Fax: +40-351-414274

Research and Development

Str. Sfantu Dumitru No. 8
Bldg. Blue Wings Et. 2
Dolj, Craiova, 200413
European Union, Romania
Phone: n/a (e-mail support only)

Looking for the trial version? You can download it from here