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by DimasSup
Tue Sep 24, 2013 1:01 pm
Forum: Common Problems
Topic: Often, button and icon will appear only if move form outside
Replies: 3
Views: 3409
 
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Re: Often, button and icon will appear only if move form out

Same behavior happens on some user's comps.
Also, we have checked: Media -> Configuration -> Package Type is Single EXE setup(resources inside).
by DimasSup
Thu Sep 19, 2013 1:43 pm
Forum: Common Problems
Topic: Often, button and icon will appear only if move form outside
Replies: 3
Views: 3409
 
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Often, button and icon will appear only if move form outside

Hi, we have a problem with installer. Often, button and icon will appear only if move form outside desktop boundaries (forces windows to refresh content).
We have the latest version of Advanced Installer.
Software: OS: Windows 8.1; IE: version 11.0.9431.195
Also, we have attached а screenshots:
by DimasSup
Thu Sep 19, 2013 1:35 pm
Forum: Common Problems
Topic: App Setup Wizard ended prematurely
Replies: 5
Views: 6480
 
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Re: App Setup Wizard ended prematurely

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by DimasSup
Wed Sep 18, 2013 9:42 am
Forum: Common Problems
Topic: App Setup Wizard ended prematurely
Replies: 5
Views: 6480
 
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Re: App Setup Wizard ended prematurely

Hi Jimmy and Daniel Thank you for your feedback. Problem is that entire "RemoveUsersShortcuts" wrapped into Try catch. Also we have in install.log following lines(exactly after FatalError): SFXCA: Binding to CLR version v4.0.30319 SFXCA: Failed to start the CLR. Error code 0x80004005 So, p...
by DimasSup
Tue Sep 17, 2013 10:00 am
Forum: Common Problems
Topic: App Setup Wizard ended prematurely
Replies: 5
Views: 6480
 
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App Setup Wizard ended prematurely

Hi, one our user has problem with installation, the problem with MSI. There is screenshot of error.
Also, I have attached а verbose log

Best regards, DimasSup
by DimasSup
Fri Apr 12, 2013 2:36 pm
Forum: Common Problems
Topic: Korean Windows Xp -7 problem
Replies: 22
Views: 17574
 
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Re: Korean Windows Xp -7 problem

Hi Daniel,

great that you've finally localized this weird problem.

So, issue will be fixed in 10.1 version, right? Any ETA of it's release?

Br, Dima.
by DimasSup
Thu Mar 28, 2013 11:02 am
Forum: Common Problems
Topic: Korean Windows Xp -7 problem
Replies: 22
Views: 17574
 
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Re: Korean Windows Xp -7 problem

Here we go
by DimasSup
Thu Mar 28, 2013 10:10 am
Forum: Common Problems
Topic: Korean Windows Xp -7 problem
Replies: 22
Views: 17574
 
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Re: Korean Windows Xp -7 problem

Hi Daniel,

is it possible to create verbose log from installer exe?


Best regards.
by DimasSup
Tue Mar 26, 2013 11:58 am
Forum: Common Problems
Topic: Korean Windows Xp -7 problem
Replies: 22
Views: 17574
 
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Re: Korean Windows Xp -7 problem

Japanese user, Windows 7 Home Premium with Japanese System language, IE 8.0 works fine. After extracting, same error message "Error Load Resource: C:\Users\森川 恵理\AppData\Local\Temp\{Product Code}" Tried to check this path using Explorer(until app still is open and displays error message) a...
by DimasSup
Fri Feb 15, 2013 11:04 am
Forum: Common Problems
Topic: Korean Windows Xp -7 problem
Replies: 22
Views: 17574
 
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Re: Korean Windows Xp -7 problem

Happened for Chinese user(Chinese system and chinese user name).
Image

What would you suggest?

P.S. I will have Team Viewer session with this user soon
by DimasSup
Wed Jan 30, 2013 4:40 pm
Forum: Common Problems
Topic: Korean Windows Xp -7 problem
Replies: 22
Views: 17574
 
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Re: Korean Windows Xp -7 problem

Great, thanks.

I'll try to check all your suggestions.
Btw, on PC I've accessed via Team Viewer, IE is version 8 and works fine.

Best regards, Dima.
by DimasSup
Tue Jan 29, 2013 3:32 pm
Forum: Common Problems
Topic: Korean Windows Xp -7 problem
Replies: 22
Views: 17574
 
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Re: Korean Windows Xp -7 problem

Hello Daniel, Please let's think about problem as axiom(thing that for sure happened. I hope you believe your eyes and you saw ERROR LOADING RESOURCE message on given YouTube video). If you believe that this could happen, maybe you can make "reverse analysis" using function/exception which...
by DimasSup
Mon Jan 28, 2013 2:52 pm
Forum: Common Problems
Topic: Korean Windows Xp -7 problem
Replies: 22
Views: 17574
 
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Re: Korean Windows Xp -7 problem

Hello, Daniel. Link to our installer: https://www.dropbox.com/s/vuo4em9u2a0qt9d/Little_Reader_3.1.1220_install.exe Problem that already near 5 Korean client computers have this problem, and may grow (Windows XP and Windows 7). I had Team Viewer session with one user and checked that Windows XP has c...
by DimasSup
Mon Jan 28, 2013 11:31 am
Forum: Common Problems
Topic: Korean Windows Xp -7 problem
Replies: 22
Views: 17574
 
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Re: Korean Windows Xp -7 problem

Hello,
I've checked situation with selection of different language - it still doesn't work. And after extracting resources we see ERROR LOADING RESOURCE instead of skinned UI
by DimasSup
Thu Jan 24, 2013 11:26 am
Forum: Common Problems
Topic: Korean Windows Xp -7 problem
Replies: 22
Views: 17574
 
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Re: Korean Windows Xp -7 problem

Hello,
I can't check situation with selection other installation language.
I send .aip file to your mail.

Best regards, Dima.

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