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- Wed Feb 11, 2015 7:58 am
- Forum: Common Problems
- Topic: Unable to uninstall software
- Replies: 5
- Views: 4066
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Re: Unable to uninstall software
Hello Mihai Indeed, setting the "Do not delete extracted files" option did the trick. We still don't get why 6 customers are having this issue and 600 don't. Could you please explain it? We might send some notifications to those 600 customers because they could be affected as well. Thank y...
- Mon Feb 09, 2015 2:59 pm
- Forum: Common Problems
- Topic: Unable to uninstall software
- Replies: 5
- Views: 4066
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Re: Unable to uninstall software
Hi Mihai We have the option "Do not delete extracted files" false and a mixed 32/34 package, but not multiple instances. So you suggest to enable the "Do not delete extracted files" option? Could you give us details about the background of this issue? Why are just a few customers...
- Mon Feb 09, 2015 1:40 pm
- Forum: Common Problems
- Topic: Unable to uninstall software
- Replies: 5
- Views: 4066
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Unable to uninstall software
Hello We have at least 5 customers having issues on uninstalling (updating) our software. The old version (built with AI 11.5.1) can not be uninstalled by "add or remove programs" => "error applying transforms. verify that the specified transform paths are valid" On running the o...
- Thu Nov 20, 2014 2:05 pm
- Forum: Common Problems
- Topic: AI_Recyclebin Folder on all drives
- Replies: 31
- Views: 80280
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Re: AI_Recyclebin Folder on all drives
Thank you Daniel.
We will think about not using this option or we will wait for a fix.
Regards
Roland
We will think about not using this option or we will wait for a fix.
Regards
Roland
- Tue Oct 28, 2014 11:55 am
- Forum: Common Problems
- Topic: AI_Recyclebin Folder on all drives
- Replies: 31
- Views: 80280
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Re: AI_Recyclebin Folder on all drives
Hello We are using advanced installer 11.5.1 and we are able to reproduce this issue. We have a VM and map 2 network drives and check that there are no AI_RecycleBin folders. We perform the setup built with version 11.5.1 and on both network drives the folder AI_RecycleBin gets created. Since our cu...