Search found 6 matches

by danielryan
Wed Apr 26, 2017 12:17 am
Forum: Installer Analytics
Topic: Google Analytics third party integration not working
Replies: 5
Views: 917

Re: Google Analytics third party integration not working

In case anyone else is interested, support said that this will be fixed in the next version. Might be released in a few weeks.
by danielryan
Tue Apr 25, 2017 11:44 pm
Forum: Common Problems
Topic: Failed to install. What went wrong?
Replies: 7
Views: 934

Re: Failed to install. What went wrong?

Our current solution to this problem is allowing the install even if the custom action fails. We have written up a support page on solutions around fixing the missing dll. We will see how this goes. https://support.crichq.com/hc/en-us/community/posts/115000248274-How-to-fix-api-ms-win-crt-heap-l1-1-...
by danielryan
Thu Apr 20, 2017 11:23 pm
Forum: Installer Analytics
Topic: Google Analytics third party integration not working
Replies: 5
Views: 917

Google Analytics third party integration not working

Google Analytics integration doesn't seem to be working. I plugged in the id "UA-18669XXX-10" last week.
I'm not getting any stats coming through. Has anyone else got this to work?
by danielryan
Wed Apr 19, 2017 1:05 am
Forum: Common Problems
Topic: Failed to install. What went wrong?
Replies: 7
Views: 934

Re: Failed to install. What went wrong?

Have you used our "Visual C++ Redistributable for Visual Studio 2015" predefined prerequisite? Yes. Can you replicate the prerequisite corrupted installation on multiple machines? We can't replicate the issue in-house, but we have a user that has this problem on multiple machines. If so, ...
by danielryan
Fri Apr 07, 2017 3:09 am
Forum: Common Problems
Topic: Failed to install. What went wrong?
Replies: 7
Views: 934

Re: Failed to install. What went wrong?

Thanks Daniel. Yes that was partly the problem. Removing this custom action will allow it to install. But doesn't exactly solve the problem. The reason why the custom action is failing is because "api-ms-win-crt-heap-l1-1-0.dll" is missing. To fix this we had to reinstall "Visual C++ ...
by danielryan
Wed Apr 05, 2017 10:36 pm
Forum: Common Problems
Topic: Failed to install. What went wrong?
Replies: 7
Views: 934

Failed to install. What went wrong?

A user on Windows 8.1 is having trouble installing our application. We haven't been able to repeat this on our computers. I have the logs from that user and have attached the logs in two parts. But I can't see exactly why it is failing to install. Looks like the 'return value' is 3. MSI (s) (70:A8) ...

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