We think, we were able to find the root cause for this behavior: The customer had installed an old version of our product (with all features) on the affected machine before. There were still some files left that were not uninstalled properly. After we deleted those files, the installer worked as exp...
Hello, a customer of our product reported a behavior that we cannot reproduce in our environment, maybe you have any ideas: Our installer has 4 features, the user can decide to install only some of them. When an update is installed, we want the setup to preserve the selection and update the existing...
Hello, I have the following issue that might consist of one or two related problems: Our installer uses the Surface BrightCycan Theme and AI version 21.1. Everything that I am describing now used to work correctly but since a few weeks this behavior has changed. I have the following language setting...
our user is using McAfee VirusScan Enterprise - maybe you should tell them as well to whitelist this behavior. I will ask him whether he is using latest definitions.
Hello Liviu, sorry, that doesn't make any sense. It works perfectly fine, when I only change one thing: I switch back to version 18.5. I didn't change anything else. I am not using signtool.exe, but as far as I understand this message YOUR exe C:\hostedtoolcache\windows\advinst\18.6.0\x86\custact\x8...
Hi Catalin, I still don't get it. For example, I select a text field in the "MaintenanceTypeDlg" and see, it has text style "use indirection: True" & "IndirectProperty: SubTitleStyle" If I then go to the font settings and look for the property "SubTitleStyle&qu...
Our build pipeline was set to always use the latest version. Today (after using AI 18.6), we received the following error: The digital signing of the C:\hostedtoolcache\windows\advinst\18.6.0\x86\custact\x86\aipackagechainer.exe file failed. Error message: 'SignTool Error: The specified PFX password...
Hi Catalin, you were totally right. I didn't know that you could change the theme per build. Thank you very much for your help! Now, only the bug using the "indirection" option still exists, leading to having to change the fonts for every single page, but at least there's a workaround :-) ...
Hello Catalin, are you sure, you actually built the setup or used the "Test Installation UI" option? I built the setup with different machines and used different machines for running the setup. The result is always the same: The background is black. What are the technical differences betwe...
Hello Catalin, i will send you the AIP file of my project to have a look at it. In the meantime, I continued my research. It looks like if I use the "Test Installation UI" option, everything from the background perspective is rendering as expected. When I actually build the setup and run i...